Community Engagement & Recruitment … Full Time NEW

The Community Engagement & Recruitment Coordinator is a relationship-driven, externally focused role responsible for generating and converting volunteer inquiries through strategic outreach, events, and partnerships. This position plays a key role in building BBBS Twin Cities’ volunteer pipeline by being visible in the community, cultivating trust with partners, and guiding prospective volunteers from first contact through application.

The Coordinator is responsible for nurturing their community-generated inquiries end-to-end and works closely with internal teams to ensure a smooth, values-aligned engagement experience.

As a member of the Advancement department, this role is highly people-facing and sales-oriented, requiring strong interpersonal skills, confidence in outreach, and the ability to build authentic relationships across diverse communities. Success in this role requires balancing visible, front-line community presence with strong logistical execution—managing multiple priorities, coordinating across teams, clear communication, and following through on details that turn community engagement into real participant inquiries and relationships.

Job Details

Location: Minneapolis, MN – Hybrid (in-office and community)

Hiring Salary Range: $47,000 – $51,000

Hours/Day: Monday-Friday, 40 hours a week, including evenings and weekends

Job Type: Full-time, Non-exempt, hourly

Supervisor: Director of Community Engagement & Recruitment

Position Specifics

Community Engagement & Relationship Building

• Build and steward relationships with community leaders, organizations, businesses, and affinity groups to generate volunteer interest and engagement.
• Serve as a visible representative of BBBS Twin Cities at community events, festivals, tabling opportunities, and neighborhood-based outreach (e.g., Mentoring Conversations in Community).
• Identify, schedule, and facilitate Lunch & Learn sessions and information events with corporations, community organizations, and other partners.
• Proactively identify monthly outreach priorities and focus areas aligned with recruitment goals.
• Follow up with community and corporate partners to sustain relationships and generate repeat engagement opportunities.
• Collaborate with Marketing & Communications to ensure community-facing materials and messaging are aligned and effective.

Volunteer Recruitment & Inquiry Follow Ups

• Manage volunteer inquiries generated through community events and outreach—from initial interest through application submission while supporting scheduling interviews.
• Provide timely, welcoming, and high-quality follow-up to prospective volunteers, ensuring a positive first experience with BBBS.
• Guide interested individuals through next steps, answering questions and helping remove barriers to application.
• Maintain accurate, real-time documentation of outreach activity, inquiries, and follow-up in Salesforce.
• Work closely with Recruitment and Enrollment teams to ensure smooth handoffs and alignment on pipeline needs.

Planning, Coordination & Administration

• Coordinate logistics for community events, tabling, and presentations, including scheduling and preparation.
• Identify trends in outreach effectiveness and share insights with the team to inform future planning.
• Support monthly, quarterly, and annual recruitment planning efforts.
• Complete other projects or duties as assigned to support agency goals.

Contribute to the mission and success of the agency

• Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
• Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
• Stay informed about community needs, resources, and networks.
• Collaborate with others to achieve goals outlined in the annual business plan.
• Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
• Represent BBBS well in the broader community.
• Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.

Requirements

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

Education and Experience

• Bachelor’s degree preferred; relevant experience in sales, volunteer recruitment, marketing, communications, community engagement, or relationship-based roles will be considered in lieu of degree.
• Minimum of 3 years of experience in a people-facing role that requires relationship building, outreach, or persuasive communication.
• Valid driver’s license and reliable transportation required.
• Experience engaging diverse communities, including BIPOC communities, affinity groups, or professional organizations strongly preferred.
• Experience presenting information clearly and confidently to individuals and groups.
• Salesforce or CRM experience preferred.
• Proficiency in Spanish is preferred but not required.
• Lived experience and/or strong community ties aligned with BBBS priority volunteer populations is a plus.

Knowledge, Skills And Abilities

• Natural relationship builder with strong interpersonal and communication skills.
• Comfortable with outreach, follow-up, and “asking for the yes” in a mission-driven context.
• Strong customer service mindset with the ability to guide individuals through decision-making processes.
• Organized and detail-oriented, with the ability to manage multiple inquiries and outreach efforts simultaneously.
• Self-motivated and able to work independently while collaborating across teams.
• Confident representing the organization in public and community-facing settings.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Alignment with BBBS Twin Cities’ mission, values, and commitment to equity and inclusion.
• Ability to work flexible hours, including evenings and weekends, as community engagement demands.

Physical Requirements

This position operates in a hybrid environment that includes office work and frequent presence in community and event settings. The role requires the ability to set up and break down outreach and tabling materials, including lifting, carrying, and transporting items up to approximately 40–50 pounds, with or without reasonable accommodation.

The position also requires extended periods of standing, walking, and engaging with the public at community events, as well as regular use of standard office equipment and technology such as computers, mobile devices, and phones. Reliable transportation is required to travel to community locations throughout the Twin Cities.

About BBBSTC

Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.

We know all youth benefit from having another caring adult in their life as they experience life’s opportunities and challenges. Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be.

• Mission: Create and support mentoring relationships that ignite the power and promise of youth.
• Values: Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement

Benefits

We care deeply about our employees and know holistic support is essential for our staff to carry out the BBBS mission. Our generous employment package includes medical, dental, vision and pet insurance, employer-paid long-term disability insurance, and life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), paid time off accrual & 13 Paid Holidays, and 403(b) retirement plans with employer match.

We recognize the need for flexible scheduling and remote work. Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency.

Workplace Culture

BBBSTC is an mission-centered, inclusive workplace that strives to create a space where our 60+ employee’s unique talents, learning styles and lived experiences are valued. We pride ourselves on our flexible scheduling and hybrid workspace. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys, stay interviews, and professional development. In addition, we hold monthly all staff meetings and gatherings, and provide the opportunity to join affinity groups (BIPOC, LGBTQIA+, Mental Health, and White Bodied Accountability), and agency committees (Engagement & Connection, Values in Action, and Building & Safety).

Our Hiring Process

Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved. Candidates can apply online at bigstwincities.org/careers. Include a cover letter and resume. For all positions, our hiring process includes a Zoom screen and in-person panel interviews, reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the People & Culture team at careers@bigstwincities.org. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

P.S. Please take the necessary steps to allow the BBBSTC (@bigstwincities.org) and Paylocity (@paylocity.com) domains so that you receive all emails related to your application process. Also, please make sure to check your spam folder as emails from BBBSTC and/or Paylocity can be marked as spam.

Job Information