Clinical Operations Manager Full Time NEW

COMPANY OVERVIEW

Wellness Talent Partners specializes in connecting skilled professionals with premier organizations in the aesthetics, wellness, and integrative health industries. With profound expertise in beauty and wellness, we support medical spas, aesthetic practices, and wellness centers in finding top talent to enhance customer experience and drive business growth. Whether it’s placing injectors, aestheticians, wellness practitioners or operational support, our mission is to build long-term connections that foster innovation and success.

POSITION OVERVIEW & RESPONSIBILITIES

The Clinical Operations Manager will oversee the day-to-day management and administrative operations of the clinic. Responsibilities include liaising with patients and healthcare professionals, managing budgets and billing, managing staffing, and implementing procedures to optimize client care and efficiency of business operations. The right candidate will be equally adept in delivering excellent client service and using critical thinking skills to solve problems.

Culture Leader & Staff Management

• Foster a positive and supportive team culture that emphasizes collaboration, professionalism, and client-focused care.
• Manage the administrative and clinical staff schedule to ensure sufficient coverage and efficient operations.
• Address staff performance concerns and implement performance improvement plans when necessary.

Hiring & Training

• Lead the recruitment process for new staff members, conducting interviews, assessing cultural fit, and making hiring decisions.
• Develop comprehensive training programs for new hires to ensure they are equipped with the necessary skills and knowledge to perform their roles effectively.
• Become an expert on our electronic medical records and point-of-sales system and continually train staff on best practices.

Policies & Procedures

• Implement necessary policies and procedures to maintain compliance with applicable laws and regulations.
• Ensure the clinic operates by the company’s high standards and guidelines.

Financial Management

• Oversee the clinic’s budget, monitoring expenses and revenue to ensure financial stability and growth.
• Manage inventory, including ordering critical medical products (neurotoxins, fillers, etc.) and general supplies to maintain sufficient stock levels.
• Oversee the maintenance and repair of clinic equipment, ensuring that all medical devices are in proper working condition to provide safe and effective treatments.

Marketing & Advertising

• Oversee marketing and advertising campaigns to ensure effective use of various channels, such as online platforms and local advertising.

Continuous Improvement

• Identify areas where the clinic’s processes can be improved and develop strategies to address these areas.

REQUIRED COMPETENCIES

• Experience in managing a healthcare facility or similar business with more than ten employees.
• Experience in client-facing roles with a strong focus on delivering outstanding customer service.
• Bachelor’s degree in healthcare or health services administration is preferred.
• Ability to supervise and motivate a team
• Strong customer service orientation
• Excellent written and verbal communication skills
• Outstanding organizational and time management skills
• Proficient in Microsoft Office Suite or similar software

THE COMMITMENT TO YOU

• Competitive pay with commission-based earnings and bonus opportunities
• 401(k) with company match
• Health Insurance Reimbursement
• Healthy PTO Package
• Employee Discounts on Aesthetic Services and Retail Products