Clinical Assistant- Office Support Services- Full Time Full Time

– Shift:8-5

– Days: Monday through Friday

– Covers departments in Big Flats, Owego, Southport, Waverly

– Pay: 17.40 – $25.66

– Up to a $5,000 sign on bonus

– Mileage reimbursement

Position Summary:
Performs duties of a clinical and clerical nature. Maintains records and applies knowledge and skills to run a full functioning office for one or more Providers in Clinic. Assists professional staff by performing routine duties in caring for patients.
Education, License, Certification:
High School Diploma or equivalent.
Experience:
Knowledge of medical terminology, ability to communicate and excellent customer service skills a must. Must be dependable, professional, flexible and able to multi‐task.
Essential Functions:
– Interviews patient to obtain medical history.
– Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
– Assists provider during exam and treatment.
– Directs patient to examination room and prepares patient for examination and treatment.
– Performs liaison duties between patients, Providers, hospital staff, etc.
– Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
– Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
– Routes patient after exam to proper area for visit completion.
– May be required to do phlebotomy.
– May perform high level disinfection, based on departmental equipment
Other Duties:
– Answers telephones and schedules patient appointments.
– Takes messages of a medical nature (requests for prescription refills, test results, etc).
– Performs other clerical functions as necessary.
– Exhibits good telephone etiquette.
– Quotes patient self‐pay balances at time of scheduling.
– Informs patients of their financial obligations.
– Directs patients to the patient representative for assistance with their account.
– Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
– Assists in maintaining appropriate level of supplies.
– Attends and participates in Department meetings, along with contributing to department/office goals.
– Become familiar with ICD‐9 and CPT coding.
– Cleans, stocks, and prepares exam rooms.
– Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, etc. as ordered by the providers.
– Assists with obtaining and processing referral and pre‐certification requirements.
– Maintains confidentiality, respect and consideration of patients and others.
– Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
– Maintains equipment according to manufacturer guidelines and clinic policies and procedures.
– Performs and documents quality control on equipment as required.

Updated 8.20.25