Clinic Manager – NYC Full Time

ABOUT US:

We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionising the invisible orthodontic sector and bringing smiles to people’s faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing HealthTech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 110 locations, offering leading care and state-of-the-art technology.

ABOUT THE ROLE:

As the Clinic Manager, you will be responsible for all operations and sales of your facility. This will include, but not be limited to, establishing and implementing clinical protocols and creating a culture of empathy and excellence. You will focus on building and implementing the processes that uphold the day-to-day operations of the clinic, ensure there is a high quality of clinical care, focus on the patient, and provide outstanding customer service.

Our ideal candidate is hard-working, detail-oriented, approachable, helpful, and positive. They act with a sense of urgency and love to provide an amazing, personalized experience to all patients. They meet challenges with a growth mindset and with a solutions-oriented attitude. This person takes the initiative to solve problems for their team and their patients – and instills these values in their teammates.

In this role you will work closely with the Lead Orthodontist to establish a winning clinic culture that is patient-friendly, enhances teamwork and productivity, and is based on integrity, transparency, and collective problem-solving.

HOW YOU’LL HAVE AN IMPACT:

• You will establish a winning clinic culture while developing, coaching, and leading a cross-functional team.
• Oversee the daily operation of the clinic, scheduling the staff, assigning the workloads, and managing the facilities to meet clinical, administrative, and operational support requirements.
• Own a P&L of the facility, including topline (revenue) and bottom line (expense) performance. Manage the finances of the clinic while ensuring the budget is being adhered to, forecasting the expenses, reviewing invoices, statements, receipts, and approving expenditures.
• Ownership of your team sales, ensuring clinics are hitting a 60% sales conversion rate, and providing best-class patient care so that all patients are excited to start treatment.
• Recruiting, developing, coaching, and leading a cross-functional team to ensure that each person is meeting their full potential. Evaluating and managing employee performance.
• Continuously spearheading quality improvement and initiative by reviewing, investigating, documenting, and resolving patient complaints.
• Use data and analytics in developing and recommending improvements for processes and systems within the clinics as well as operational performance.
• Lead by example and be able to effectively cover all (non-orthodontist) roles at the clinic, including jumping into new patient visits and delivering a best-in-class patient experience, filling in at the front desk when the clinic coordinator is out, handling patient correspondence, and chair side assisting for dental procedures.

WHAT YOU’LL BRING:

• P&L experience is strongly preferred. Including topline and bottom-line experience.
• 2+ years of leadership experience required.
• Prior experience in supervising direct reports. Demonstrated strong team engagement and retention
• Must be willing and able to be onsite in the clinic each day
• Must be able to work a flexible schedule based on the needs of the business. This can include nights, holidays, and weekends.
• Must be able to travel between clinics within the market if necessary for operations and patient care.
• Typical physical demands, twisting and ability to lift 45 lbs, able to stand for 8 hrs at a time, and coordinate movement of small instruments.
• Experience selling and providing sales coaching
• Working knowledge of the principles and procedures for personnel recruitment, selection, onboarding, performance management, and training.
• Adaptable, flexible, and innovative – you are excited to work in an environment that is constantly evolving.
• Strong verbal and written communication skills. Computer proficiency.

NICE TO HAVES:

• Experience in Healthcare
• Experience in sales
• Bachelor’s degree in Business or Healthcare Administration

WHAT WE WILL BRING:

• Discounts in our orthodontic treatment at 90 days or greater of employment.
• Opportunity to revolutionize a massive sector of healthcare – over 200 MM Americans need orthodontic care alone, and it is ready for change.
• Motivated by caring for others; takes initiative; business minded and team oriented; passionate about the experience of his/her patients; relentless in their pursuit of excellence.
• Adaptable, flexible and innovative – you are excited to work in an environment that is constantly evolving.
• A diverse group of smart people with backgrounds from healthcare to tech to entertainment.