Client Support Specialist, EHR Full Time NEW

ContinnumCloud Is seeking a qualified EHR Client Support Specialist with expertise in both clinical documentation and billing processes within the Electronic Health Record system. This role provides frontline support for product-related Issues, that Includes system configuration and troubleshooting, as well as acts as a liaison between customers and Internal teams.

Must be US citizen, or have a valid work authorization. This role is remote, and an ideal candidate is located in MT or PST time zone.

Who We Are:

ContinuumCloud offers a spectrum of cloud-based software solutions designed to meet the unique needs of the behavioral health and human services industry. These solutions include an EHR platform, powered by Welligent, an HR & Payroll system, powered by DATIS HR Cloud, as well as a Patient Engagement Platform, powered by CaredFor. Through these offerings, ContinuumCloud empowers organizations to provide high-quality care and deliver on their mission.

Key Opportunities:

• Manage and troubleshoot 837/835 file processes, Including rejections, payment posting discrepancies, and payer mapping
• Investigate and assist In resolving errors in billing workflows and documentation that Impact claims submissions and payments.
• Respond and resolve support requests via email, phone, and cases within processing guidelines
• Troubleshoot wide range of requests from workflow, configuration, Integrations, and reporting related needs
• Contribute to knowledge base to Improve the overall experience and effectiveness of how we communicate and share information about our product
• Be proactive in Identifying and following through experience gaps whether process or product related.
• Educate customers on best practices to Improve product adoption and success.

What you bring to the role: 

• Experience in medical billing with a strong understanding of end-to-end workflows, including charge capture, claim submission, payment posting, denial management, and end-of-year closeout practices.
• Deep working knowledge of how billing support functions within an EHR SaaS environment, including the ability to investigate and resolve billing violations, claim rejections, and payer-specific issues.
• Hands-on experience troubleshooting EDI transactions, including 837 claim files and 835 remittance files, with the ability to identify root causes and guide customers through resolution.
• Track record of providing exceptional client experience, ideally with Electronic Health Records software clients
• Knowledge of regulatory guidelines (e.g HIPAA, CMS, payer-specific billing rules)
• Comfortability with cross-collaboration and drive results
• Excellent written and oral communications skills
• Excellent organizational skills, detail oriented, ability to work on multiple tasks/projects simultaneously
• Strong interpersonal and client‐facing skills
• Excellent analytical, trouble‐shooting, and problem‐solving skills
•  Intermediate computing skills including experience with Microsoft Office, Salesforce, and Webinar products
• Self‐motivated and, alongside ContinuumCloud‐provided training, must be able to learn independently 
• Bachelor’s degree or equivalent experience/training  

Benefits and Advantages:

We care about the health and well-being of our team. We provide a comprehensive benefits package including: 

• Multiple medical insurance options

• 401k plan with company match

• Company-funded Life, AD&D, and Disability Insurances

• Student Loan reimbursement

• Flexible PTO program and 11 paid Company holidays

• Parental Leave

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.