Client Care Specialist – Overnight Full Time

Veterinary Specialty Hospital (VSH) is looking for a full-time Client Care Representative to join our Client Care Specialist (CCS) team. This is an overnight position. Shift hours are Sunday, Monday, Tuesday & Saturday, 8:00 pm – 6:30 am.

About Veterinary Specialty Hospital (VSH): At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.

About the Job: As a client care representative your duties will include:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding Veterinary Specialty Hospital services and practices
• Process emergency check-ins promptly and efficiently, schedule and check-in regular appointments and tend to all client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, submitting pet insurance for example
• Answer multiple phone lines in a prompt and professional manner, direct calls, fax and scan
• Update clients of wait times and delays.
• Ensure cleanliness of lobby and exam rooms

About You:

• One year of customer service experience. Veterinary practice, specialty/emergency preferred but not required
• Ability to work in a fast paced, highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required
• Detail oriented with good organizational, communication and time management skills

Benefits of Working at VSH:

• Compensation is based on experience and skill level.
• Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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