Client Care Representative (contractor) Full Time

We are looking to hire three contractors to join our remote Client Care Team. Our hours of operation are 7-7 CST, and shifts can range during those business hours. We need a 730-4 CST, 7-330 CST, and 1030-7 CST.

The Client Care Representative will provide our customers with exceptional experience to match our premium product for their beloved cat or dog. They will strive to exceed daily tasks to gain our customers’ loyalty & trust by coming up with quick resolutions, taking ownership & accountability, and providing exceptional customer service in every interaction.

KEY RESPONSIBILITIES:

·      Ability to handle challenging customer interactions.

·      Ability to meet department metrics on customer touchpoints by phone, email, and chat.

·      Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.

·      Ability to empathize and prioritize customer needs by demonstrating agility and teamwork.

·      Ability to resolve conflicts, de-escalate situations and set appropriate expectations for customers.

·      Able to identify roadblocks and escalate through the appropriate channels.

·      Exude patience and ownership with each customer, including both internal and external contacts.

Required Qualifications:

·      High School Diploma

·      Due to a remote work environment, a dedicated workspace and internet connection of 115mb is required.

·      2+ years’ experience in Customer Service

·      Experienced and capable of utilizing functional and technical skills to learn multiple systems.  

·     Ability to multi-task, set priorities and manage time effectively.

Desired Qualifications:

·      Salesforce Experience

• ·      Remote Experience