Chief Commercial Officer (CCO) Full Time NEW

Job title

Chief Commercial Officer (CCO)

Reporting objects

Chief Executive Officer (CEO)

Position overview

The Chief Commercial Officer (CCO) is the top person in charge of all commercial revenue activities of the company. He comprehensively leads the business sectors such as sales, marketing, customer management, channel development and strategic cooperation, and is committed to driving the company’s revenue growth and market expansion. CCO is the bridge between customer needs, product value and corporate revenue, ensuring that business strategies are highly consistent with the company’s overall development goals, and achieving performance breakthroughs by integrating resources.

Main responsibilities

1. Business strategy formulation and execution

Develop and implement the company’s overall business strategy, covering sales, marketing, customer success and partner management.

Collaborate with the CEO and senior management team to promote business model optimization and profitability improvement

Ensure commercial activities match market trends, customer behavior and product positioning

2. Sales and marketing leadership

Lead domestic and international sales teams to achieve revenue goals, sales growth and customer conversion

Manage the marketing team to promote brand strategy, digital marketing, product positioning and market expansion

Optimize omni-channel sales strategy, including direct sales, distribution, e-commerce, OEM, etc.

3. Customer and partner relationship management

Develop customer management strategies to improve customer lifetime value (CLV) and customer satisfaction (CSAT)

Manage key accounts and strategic partners to drive long-term relationship building and joint growth

Establish a customer feedback mechanism to provide data support for product optimization and service improvement

4. Performance and business analysis

Set and monitor key business metrics (such as ARR, MRR, GMV, CAC, LTV, sales growth rate, etc.)

Promote data-driven decision-making mechanisms to improve sales forecasts, channel performance and market response efficiency

Manage business budgets, sales incentive systems and profit models

5. Cross-department collaboration and organizational development

Work closely with product, operations, technology, finance, human resources and other departments to promote the implementation of business strategies

Establish and optimize cross-department working mechanisms to improve organizational agility and market response capabilities

Build high-performance business teams and promote the development of talent echelons and the formation of performance culture

Qualifications

Educational background

Bachelor degree or above, majoring in business administration, marketing, economics, international trade, etc.

MBA or EMBA preferred

work experience

Usually more than 18 years of business management experience and more than 8 years of corporate executive experience are required

Have experience in successfully achieving growth in multi-business line, multi-channel, and multi-regional market management

Candidates with international business vision are preferred