Central Scheduling Rep Full Time NEW

Essential Job Responsibilities:

• Answer and make appointments for all incoming patient calls quickly and professionally, gathering enough information to schedule accurately.
• Be informed of the daily operations of approximately 100 physicians and their appointment preferences.
• Ensure proper handling of patient account alerts that may affect the patient’s visit to the clinic.
• Convey all necessary information pertinent to the appointment, i.e. insurance information, office location, date and time for appointment, instructions to bring reports or x-rays and any other description that may pertain to the appointment.
• Respond to last minute schedule changes for physicians.
• Make outbound scheduling calls as needed for Population Health Management or other reasons.
• Where not covered by automated system, make appointment reminder calls as required.
• Work within the clinic’s EPM system and have a working knowledge of the EHR system.
• Maintain strict patient, computer, and company confidentiality.
• Maintain professional interaction with providers and all employees.
• Other duties as assigned.

Requirements

Education: High school diploma or equivalent.

Experience: Central scheduling representative experience preferred. Previous healthcare experience and/or familiarity with medical terminology helpful.

Other Requirements

• Possess proficient working knowledge of Microsoft Suite and other computer programs.
• Possess strong verbal communication skills.
• Ability to maintain a professional demeanor during stressful or emergency situations.
• Ability to demonstrate compassion, courtesy and respect to all patients and their families.

Knowledge

Performance Requirements:

• Knowledge of medical terminology and organization services.
• Knowledge of individual responsibilities to accurately direct callers.
• Knowledge of laws and guidelines regarding medical records maintenance, confidentiality and release.

Skills

• Ability to use multi-line phone system, including transferring calls and paging.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.
• Possess pleasant and effective written, verbal and telephone communication skills.
• Basic computer skills.

Abilities

• Elicits appropriate information to handle calls or route calls to the appropriate person.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
• Ability to maintain a professional demeanor during stressful situations.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Position is in well-lighted office environment.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.