Call Center Agent Full Time NEW

Job Title: Call Center Agent

Location:Atlanta, GA

Job Type: Full-time

Note On-campus work in Atlanta, GA

About Us

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their inquiries and concerns are addressed promptly and effectively. The ideal candidate will have excellent communication skills, a friendly and patient demeanor, and the ability to handle high volumes of calls while maintaining professionalism and attention to detail.

Key Responsibilities

• Answer incoming customer calls promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues and complaints efficiently and courteously.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure their concerns have been addressed

Requirements

• High school diploma or equivalent required; college degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with computers and customer service software.