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Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Business Process Owner Lead , you will lead, plan for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process Actively develops and drives alignment of process to overall experience strategy and vision.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
What you’ll do:
Develops business process deliverable program plans that align customer, businessdeliverableand enterprise strategy.
Ensures alignment with customer andappropriate roadmap(s).
Applies andmaintainsexpert knowledge ofbusinessand manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.
Serves as strategic advisor bringing diverse perspective toleveragemultiple ways of thinking while developing end-user focused process solution.
Guides and influences process re-engineering and technology implementation to enable process redesign and innovation.
Leads the overall management of process performance by developing control limits,monitoringkey performanceindicatorsand informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
Collects andconsolidatesdemand andidentifiesopportunities by businessportfoliovertically within the business unit and/or horizontally across the enterprise.
Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communicationsare alignedwith overall strategy.
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
Provides mentorship and guidance support for team and applicable business partners.
Plans and designs business processes and make recommendations and changesin order toimprove and support business systems and activities and/or to deliver greater effectiveness and efficiency.
Ensurerisks associated with business activities are effectivelyidentified, measured,monitored, and controlledin accordance withrisk and compliance policies and procedures.
What you have:
Bachelor’sdegree:OR 4 years of related experience (in addition to the minimum years of experiencerequired) may be substituted in lieu of degree.
8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Experience in implementing and sustaining change/improvements (change champion).
Extensivehands-onexperience with Process Mapping and Modeling and creating and validating process documentation.
Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.
Demonstrated experience with Lean, Business Process Management, or similarmethodology.
Demonstrated experience withutilizingvarious systems to collect and analyze data.
Knowledge of federal laws, rules, regulations, and applicable guidance toincludeOCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP.
What sets you apart:
Strategic Cross-Functional Influence: ?Proventrack recordof leading and influencing cross-functional initiatives, successfully driving complex projects tocompletionand achieving significant milestones.
Mentorship and Team Development: ?A strong commitment to mentoring and developing team members, fostering their growth, and building high-performing teams.
Stakeholder Engagement & Influence: Proven ability to engage and influence stakeholders, fostering collaboration and driving adoption through strong emotional intelligence.
Transformation Leadership & Process Engineering: Expertisein leading transformation workstreams,leveragingprocess engineering to design and implement best-in-class solutions.
Industry Best Practices & Innovation: Skilled inidentifyingand integrating leading industry standards and innovative solutions for optimized contact center operations.
Comprehensive Transformation Impact: Successfully transforms contact center operations by combining processexpertise, emotional intelligence, and a focus on measurable improvements.
Strategic Problem-Solving & Decision Making: ?A proven ability to analyze multifaceted issues, assess strategic impacts, and lead the development and implementation of innovative and effective solutions.
Compensation range: The salary range for this position is: $114,080 – $205,340 **.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not @type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you’ll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don’t have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA – Notice at Collection (https://statmcstg.usaa.com/mcontent/staticassets/Media/enterprisehrcpranoticeatcollection.pdf) here.
USAA is an EEO/AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
