Business Development Manager, Attractions & Tours, Americas Full Time NEW

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to:

• Drive the acquisition of new attraction, tour, and activity partners across the Americas, while managing and growing an existing portfolio of strategic supplier accounts. Identify high-potential partners and unlock incremental revenue opportunities.
• Build strong, long-term supplier relationships by understanding partner needs and positioning the right Trip.com solutions to maximize product visibility, conversion, and revenue performance.
• Act as a strategic consultant to partners by educating them on Trip.com’s platform capabilities, distribution ecosystem, marketing opportunities, and customer reach.
• Own account performance end-to-end, ensuring competitive pricing, strong product content, healthy availability, and customer-first product offerings that deliver the best value to Trip.com users.
• Conduct market intelligence and competitive analysis across product, pricing, supplier landscape, and consumer trends to identify growth opportunities and market gaps.
• Partner closely with suppliers to drive campaign participation, promotional coverage, and merchandising opportunities across key sales moments and seasonal initiatives.
• Translate local market insights into actionable recommendations to support product localization, commercial strategy, and platform optimization.
• Collaborate cross-functionally with internal teams across commercial, operations, product, and marketing functions in a fast-moving, global environment.
• Navigate ambiguity and solve operational or commercial challenges proactively, helping build scalable solutions in a rapidly evolving business.

What you’ll Need to Succeed: 

• Fluent English communication skills (written and verbal) required. Mandarin and/or Spanish language skills are strong assets.
• Valid working permit/visa in the US
• 5+ years of experience in business development, account management, or revenue growth within tourism, or e-commerce. Previous experience at an Online Travel Agency (OTA) or travel marketplace is a strong plus, with familiarity with attractions, tours, or destination experiences highly valued.
• Existing network with tourism boards, airlines, travel affiliates, attractions, or destination partners is a plus.
• Entrepreneurial, proactive, and execution-focused, with strong ownership mentality. Proven ability to work independently as a self-starter while thriving in a highly collaborative, team-oriented environment.
• Strong problem-solving mindset with the ability to identify opportunities, overcome obstacles, and innovate under pressure.
• Comfortable working in a fast-paced, cross-cultural environment with the ability to create structure from complexity.
• Strong analytical skills, with the ability to turn market and performance data into actionable business insights.
• Excellent PowerPoint and presentation skills, with the ability to build clear and compelling pitch decks and business proposals.
• Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and CRM/account management tools.
• Comfortable with regular business travel and cross-time-zone collaboration, with the flexibility to support partners and internal teams in a global, fast-paced environment.

Behavioral Requirements:

• Integrity-driven — you lead with honesty, accountability, and strong professional ethics.
• Customer-obsessed — you’re passionate about making travel experiences better for everyone.
• Innovative and growth-minded — you constantly look for smarter ways to grow the business and improve how things are done.
• A self-starter — you take initiative, move fast, and create momentum without waiting for perfect conditions.
• Globally minded — you thrive in multicultural, international environments and communicate effectively across teams and markets.
• A natural relationship builder — you know how to influence, build trust, and develop strong partnerships with industry leaders.
• Resilient and adaptable — you stay focused and effective in fast-changing, ambiguous, and high-growth environments.