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Business Data Scientist, Customer Voice, Analytics
corporatefare_ Google place Mountain View, CA, USA; Chicago, IL, USA; +3 more; +2 more
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
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XApplicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Chicago, IL, USA; Irvine, CA, USA; New York, NY, USA .
Minimum qualifications:
Master’s degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.
3 years of experience using analytics to solve product or business problems, coding (e.g., Python, R, SQL), querying databases or statistical analysis, or a relevant PhD degree.
Experience working with Large Language Models, prompt engineering, and fine-tuning techniques.
Preferred qualifications:
4 years of experience using analytics to solve product or business problems, coding (e.g., Python, R, SQL), querying databases or statistical analysis, or a relevant PhD degree.
Experience with vector databases, embedding models, transformer models, and clustering algorithms.
About the job
Google’s leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.
Our team, within Go-to-Market (GTM), serves as the strategic intelligence partner for product teams, transforming massive volumes of unstructured conversational data into quantified, trusted insights that bridge the gap between customer feedback and product decisions. This is a high-visibility initiative critical for accelerating the Ads product adoption flywheel and shaping GTM strategy for priority products.
You will develop the models to extract nuanced themes and actionable signals from hundreds of thousands of customer conversations. Beyond text extraction, you will apply core machine learning and statistical methods to cluster feedback, predict customer behaviors, and ensure our insights are reported with rigorous statistical confidence.
The US base salary range for this full-time position is $138,000-$198,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (https://careers.google.com/benefits/) .
Responsibilities
Design, train, and deploy NLP models and unsupervised machine learning algorithms to identify emerging trends and friction points within sales transcripts.
Build predictive machine learning models that leverage text-derived features to forecast key outcomes.
Apply robust statistical methods (e.g., confidence intervals, significance testing, sampling strategies) to your findings, ensuring the metrics and themes we report to product and GTM leadership are reliable and statistically sound.
Transform complex NLP and ML outputs into clear, compelling narratives, effectively communicating the “so what” and the degree of certainty behind the data.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google’sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle’s EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOCKnowYourRights10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.
