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Company Description Become your most extraordinary self! Our team is intensely proud to be a major provider of services and products to the drug discovery research industry. Join Eurofins Discovery Services North America, LLC part of the Eurofins Discovery ™ group of companies serving global clients in the Pharma and Biotech industries. Work alongside industry experts and collaborate with team members to directly and positively impact human health worldwide! We have a philosophy to support work life balance, career progression opportunities and offer many benefits such as formal mentoring programs, tuition reimbursement, extensive career training programs, competitive health benefits, paid time off and 10 annual paid holidays*. Job Description Come grow with us! If you’re looking to grow your analytics experience, look no further! We are seeking a business analyst to round out our amazing and growing team.
Here’s What You’ll Do
Business Application Support
- Assist in the administration and support of key business applications used across Operations, Supply Chain, R&D, and Commercial teams.
- Help monitor system performance and escalate issues to IT when needed.
- Support configuration updates, testing, and documentation of application changes.
Cross-Functional Coordination
- Work with different departments to understand system needs and help document business requirements.
- Assist in translating business needs into system requests for IT teams.
- Support communication between business users and IT during system updates or issue resolution.
Business Analytics & Reporting
- Support the collection, analysis, and reporting of operational and system data to help improve business processes.
- Assist in developing and maintaining reports and dashboards that provide insights into system performance, operational efficiency, and process improvements.
- Work with different teams to help identify trends, data gaps, and opportunities for improvement.
- Support data validation and ensure accuracy of information used for reporting and decision-making.
- Assist in documenting metrics and key performance indicators (KPIs) related to system usage and operational workflows.
Project & System Support
- Assist with application upgrades, implementations, and system improvements.
- Participate in testing and validation of new system features.
- Help maintain system documentation and process workflows.
User Support & Training
- Provide basic support to internal users for business applications.
- Assist with user onboarding and training for new tools or system updates.
- Track and document common issues to help improve user experience.
Continuous Improvement
- Help identify opportunities to improve processes through better use of technology.
- Assist with reporting on system usage and operational improvements.
- Support initiatives that enhance efficiency across business teams.
Additional Responsibilities
- Maintain documentation in accordance with quality requirements.
- Follow company safety and environmental health guidelines.
- Support cross-functional projects as needed.
- Perform additional duties as assigned.
Qualifications
What we are looking for in the ideal candidate:
- Bachelor or Associate Degree in Business Administration, Engineering, Computer Science or Management Information Systems, Life Sciences, or any other equivalent degree or experience
- Minimum 1-2 year of experience working business applications.
- Strong experience in Microsoft Excel
- Ability to solve practical problems, define cause and effect, map dependencies in process.
- Organized, detail oriented, analytical, curious, with demonstrated troubleshooting and investigation skills
- Ability to prioritize tasks, multitask with organization and manage time effectively.
- Ability to work independently with limited oversight, in a complex global environment;
- Demonstrates a positive attitude, capacity for team environment, and exhibits a genuine interest in drug discovery in support of advancing human health.
Additional Information
Candidates within a commutable distance of Fremont, CA are encouraged to apply.
Pay rate range: $41.83 – $45/hr.
Schedule
- The position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed.
What We Offer
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins USA Discovery Services is a Disabled and Veteran Equal Employment Opportunity employer.
