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? Accountable for quality of and production of panel statistics and KPIs (timely and accurate).
? Identify and raise areas of quality concerns with the service manager.
? Understands the need to maintain sample size, panel balance, panel continuity.
? Understands the need for maintaining panel quality and the key drivers.
? Be accountable for panel recruitment as required.
? Maintain accurate and relevant descriptive details of each panellist.
? Ensure robust, continuous data collection from all panellists.
? Understands impact of communication to panellists and raise concerns to the service manager.
? Supports the business with internal and external projects.
Process and Continuous Improvement
? Seeks out efficiency improvements within day-to-day tasks.
Data and information security
? Respects confidentiality of panellists’ personal information
? Handles communication and data in a responsible manner in accordance with GDPR, our Privacy Policy and all other relevant guidelines and legislation.
Understanding the wider business
? Develops a basic understanding of the Operations functions
? Develop an understanding of the Commercial usage of our data
? Develop a broader understanding of our direct competitors
Training & Development
? Take ownership for self-development and where available participate in structured training.
? Gains proficiency in all relevant databases, data interrogation and reporting tools (for example local platforms, SQL, Access, Python, Focus, Excel, etc.)
Communication & Collaboration
? Be able to communicate in an appropriate manner (e.g. verbally, presenting or creating a PowerPoint, Word document, email)
? Adhering to deadlines and escalating where there is a risk of delays
? Demonstrate and role model best practise and techniques including positive communication style.
? Displays a proactive attitude when working both within and outside of the team.
? Demonstrates clear, direct and to the point communication at Data Methods team meetings
? Make a constructive contribution at Panel Quality team meetings.
Issue Management and Best Practice
? Proactive identification and root cause analysis of service issues, and resolution of these, to mitigate any impact to panel members or KPIs.
? Support regular service review meetings with Team Managers and Leadership team to establish priorities and future requirements.
? Working closely with other department stakeholders (eg Panel Quality, Asset Management) to capacity plan and support new projects or service enhancement initiatives.
Education & Experience
? Bachelors degree
? 1 – 2 years experience
Knowledge
? Awareness of sampling principles
? Basic statistical, numerical and logical skills
? Aptitude for data analysis
? Strong knowledge of metrics and KPIs
Tools
? SQL (basic)
? Excel (intermediate)
? Python (intermediate)
? Power BI (intermediate)
