Assistant Director Child Support HUMAN SERVICE ADMINISTRATOR IV Full Time NEW

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

GRADE

20

LOCATION OF POSITION

200 Kent Avenue, LaPlata, Maryland 20646

Main Purpose of Job

The incumbent is responsible for directing the administrative and managerial oversight of the Child Support Administration Unit within the department and coordinates all Child Support programs and operations. This position is responsible for the supervision of both professional and skilled staff in the implementation and execution of Child Support programming following all local, state and federal regulations and laws. The position requires comprehensive knowledge, including fiscal and business process development, technologies used in government service programs, performance outcomes, and data analysis methodologies. The incumbent will be responsible for the development and implementation of administrative controls and processes to ensure operational efficiency of all programs within Child Support. The provision of guidance to both professional and skilled staff regarding legal and fiscal processes is an expected duty. This role includes compliance monitoring and data analysis to ensure the unit achieves all performance measures set forth by DHS. Additionally, the position reports to the Director.

POSITION DUTIES

• Provide comprehensive administrative and managerial directions for child support administration unit in accordance with federal, state, local and agency guidelines.
• Coordinate all child support programs and operations to ensure seamless functioning.
• Allocates fiscal and human resources to ensure all program responsibilities are implemented effectively.
• Plan organize and lead the daily operation of the unit. Develops procedures to support the unit workflow and anticipates customer services needs in developing unit structure.
• Provide supervision and guidance to both skilled and professional staff.
• Monitor compliance with regulations and analyze relevant data to ensure the unit consistently meets all established DHS performance measures.

Minimum Qualifications

Education: A Bachelor’s degree from an accredited college or university.

Experience: Nine years of experience in administrative, professional or technical work, four years must have involved supervision of other employees or exercising responsibility for program development.

Notes

• Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to two years of the required general experience.
• Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.
• Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two years must have been in an administrative supervisory or consultative capacity.

Desired Or Preferred Qualifications

The ideal candidate will possess:

• Four years experience in Child Support Programs.
• Two years experience in Program Development.
• Two years experience performing quality control and fisca l related duties.

LIMITATIONS ON SELECTION

Current Maryland State Employees Only

Benefits

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS : STATE OF MARYLAND BENEFITS .

• Personal Leave – new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least thirteen (13) holidays per year.
• Pension – State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Charles County Department of Social Services, Attention: Donna Richards 200 Kent Avenue, LaPlata Maryland 20646. Or, email donna.richards@maryland.gov:

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov .

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. Resumes will NOT be accepted in lieu of completing the application.

TTY Users: call via Maryland Relay, 1-800-925-4434 .

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. we thank our Veterans for their service to our country.