ADMINISTRATOR I SUPERVISOR TRIAGE SUPERVISOR Full Time NEW

16

LOCATION OF POSITION

MDH, Office of Health Care Quality

Columbia, MD 21046

Main Purpose of Job

The mission of the Office of Health Care Quality (OHCQ) is to protect the health and safety of Marylanders and to ensure that there is public confidence in the health care and community service delivery systems. OHCQ is an agent of the Centers for Medicare and Medicaid Services (CMS) and is the designated state survey agency in Maryland. The main purpose of this position is to direct and manage the OHCQ Long-Term Care (LTC) Triage/Admin unit and the LTC administration team. This position will oversee a unit that receives over 4000 intakes (complaints and facility-reported incidents) per year and will ensure Triage/Admin staff review and determine the appropriate triage level of complaints and facility-reported incidents from nursing homes in Maryland. This position will ensure administrative personnel assist with public information requests, archive LTC survey documents and assist with Change in Ownership licensure requests. This position will monitor and ensure survey documents are archived in a timely manner to support timely responses to requests for public information as well as internal and external audits and will identify and address the training needs of supervised staff. This position will evaluate information provided to and assessed by the OHCQ Triage/Admin team, including reviewing assigned priority levels of complaints and facility incident reports, reviewing essential information obtained through interviews, ensuring complaints are correctly entered into the federal database system, monitoring the volume of incoming complaints, monitoring the timeliness of data entry into the federal dataset and ensuring timely notification of appropriate staff for high-level or dangerous situations. This position will frequently assess workload and efficiency to develop and implement strategies for improvement and will review Change of Ownership information to identify discrepancies or determine if additional information is required before a license can be issued. This position will evaluate the efficiency of work processes assigned to the OHCQ Triage/Admin team. This position will also interpret and relay state and federal regulations for internal and external clients, handling confidential and protected health information daily.

Minimum Qualifications

Education : Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience : Four years of administrative staff or professional work.

Notes

• Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
• Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.
• Candidates may substitute the possession of a Master’s degree from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

Desired Or Preferred Qualifications

The desired candidate should possess the following: 1. Experience in clinical triage prioritizing medical concerns. 2. Experience in a direct supervisory role. 3. Experience interpreting state or federal regulations. 4. Experience implementing policies and procedures. 5. Experience identifying and implementing training needs.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added.

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Benefits

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov .

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State’s diversity.