Administrative Specialist – Psychiatry Full Time NEW

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Summary

The Administrative Specialist will play a key role as part of the Outpatient Psychiatry Call Center Team performing a variety of administrative functions. Under the general supervision of the Call Center Team (CCT) Supervisor, this role will primarily be responsible for handling incoming calls from returning patients seeking appointments and information. The CCT team is committed to delivering exceptional customer service, documenting patient interaction, scheduling appointments from electronic requests, and maintaining daily reports. Additionally, the team actively participates in special projects and operational support, contributes to the development of departmental and program standards, and provides professional assistance to physicians, nursing staff, clinics, and management.

Work Schedule

Monday- Friday, 8:00 AM to 4:30 PM. This is a hybrid position; however, on-site presence may be required based on department and patient needs.

Responsibilities

• Greet and assist all patients in a professional manner through both incoming and outgoing calls
• Schedule patient-requested appointments from calls and clinical team electronic requests efficiently
• Maintain daily and weekly reports in accordance with department guidelines
• Mail any required documents to patients in a timely manner
• Review and respond to voicemail and emails promptly ensuring clear communication
• Participate in department quality improvement activities
• Attend staff meetings as required to stay aligned with team goals and department objectives
• Communicate effectively with both direct and indirect team members to problem-solve collaboratively as a unit

Other Information

Other information:

Education Requirements

• High School diploma or GED

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Two (2) years of clerical or administrative experience
• If Bachelor’s degree, no years of clerical or administrative experience
• If Associate’s degree, one (1) year of clerical or administrative experience

Knowledge/Skills/and Abilities Requirements

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: SOM Psychiatry

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.84 – $26.77 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.