Administrative Coordinator, Clinical Full Time NEW

Optum, a subsidiary of UnitedHealth Group, is a global organization dedicated to transforming healthcare through innovative technology and comprehensive care solutions. Our mission is to help people live healthier lives by connecting them with the right care, pharmacy benefits, data, and resources. We foster an inclusive culture that values diversity, talent, and continuous professional growth. With a focus on improving health outcomes worldwide, Optum offers a dynamic work environment characterized by collaboration, integrity, and a passion for making a positive impact on communities. Our commitment extends to providing our employees with extensive benefits, development opportunities, and a supportive atmosphere where they can thrive and contribute to meaningful change in healthcare delivery.

About The Role

The Clinical Administrative Coordinator position is a vital role within our healthcare operations, primarily focused on coordinating clinical services and administrative processes in a remote setting. This full-time role offers the flexibility to work from anywhere within the United States, with scheduled shifts during our operational hours of 7:00 am to 7:00 pm Pacific Time. The position involves managing communication and documentation related to patient referrals, prior authorizations, and clinical requests, ensuring seamless workflow between hospitals, clinics, and the clinical team. The role requires multitasking, attention to detail, and the ability to handle sensitive information securely. The Clinical Administrative Coordinator acts as a key liaison between healthcare providers, members, and internal teams, contributing to process efficiencies and improved healthcare delivery. Training is provided virtually, and occasional overtime and weekend coverage may be necessary to meet operational needs. This position offers an excellent opportunity for individuals interested in healthcare administration, with the chance to develop their skills in a fast-paced, supportive environment.

Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• Minimum of 2+ years of customer service experience
• Proficiency in Microsoft Word, Excel, and Outlook
• Basic knowledge of Medical Terminology
• Ability to work an 8-hour shift within the hours of 7:00 am – 7:00 pm Pacific Time
• Willingness to work occasional overtime and participate in weekend rotations

Responsibilities

• Coordinate with hospitals, clinics, and healthcare facilities to manage service requests from members and providers via phone, fax, or provider portal
• Process incoming and outgoing referrals, prior authorizations, including intake, notifications, and census roles
• Assist clinical staff in setting up documents and triaging cases for Clinical Coverage Review
• Handle inquiries and resolve issues raised by members and healthcare providers
• Support special projects and additional tasks as assigned, contributing to overall operational efficiency
• Maintain accurate documentation and ensure compliance with privacy and security standards

Benefits

• Comprehensive health, dental, and vision insurance plans
• Paid training and ongoing professional development opportunities
• Competitive hourly pay ranging from $18 to $32 based on experience and qualifications
• 401(k) retirement plan with company contributions
• Recognition and incentive programs for high performance
• Work-from-home flexibility with a dedicated, secure workspace
• Paid time off and holiday benefits

Equal Opportunity

UnitedHealth Group and Optum are committed to creating a diverse and inclusive workplace. We are an Equal Employment Opportunity employer and do not discriminate based on race, national origin, religion, age, gender, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. We promote equitable hiring practices and are dedicated to fostering an environment where all employees can thrive. All qualified applicants will receive consideration for employment without regard to any protected status, and we support a drug-free workplace policy. Candidates must successfully pass a drug test prior to employment.