Account Manager, Mid-Market Full Time NEW

This role focuses on managing and expanding relationships with mid-market customers, driving long-term value through strategic account growth and retention. You will act as a trusted advisor to key stakeholders, helping customers unlock more value from the platform through upsells, cross-sells, and contract expansions. The position combines commercial ownership with relationship management, requiring strong consultative selling skills and the ability to navigate multi-stakeholder environments. You will collaborate closely with Customer Success teams to ensure customer satisfaction, run structured business reviews, and identify opportunities for deeper engagement. This is a high-impact role where your work directly influences revenue growth and customer loyalty. The environment is collaborative, customer-focused, and built around continuous improvement and proactive account management.

Accountabilities

• Manage and grow a portfolio of mid-market accounts by driving expansion, upsell, and cross-sell opportunities.
• Lead commercial discussions related to renewals, contract upgrades, and multi-year agreements.
• Build and maintain strong relationships with key stakeholders, including senior decision-makers and executive-level contacts.
• Partner with Customer Success teams to conduct Quarterly Business Reviews and reinforce customer value.
• Develop and execute account strategies to identify growth opportunities and maximize customer lifetime value.
• Monitor at-risk accounts and implement proactive retention strategies to minimize churn.
• Educate customers on product value, higher-tier offerings, and expansion opportunities.
• Collaborate with cross-functional teams including Product, Marketing, and Customer Success to improve the customer experience.

Requirements

• 3+ years of experience in mid-market or enterprise SaaS account management, strategic sales, or similar roles.
• Proven success managing complex sales cycles and deals typically exceeding 25K ACV.
• Experience working with multiple stakeholders and senior-level decision-makers.
• Strong background in consultative selling and account expansion strategies.
• Ability to lead Quarterly Business Reviews and long-term customer engagement processes.
• Experience using CRM systems such as Salesforce or HubSpot for pipeline and account management.
• Strong communication and presentation skills, adaptable to both technical and non-technical audiences.
• Strategic thinker with the ability to balance relationship management and revenue execution.
• Bachelor’s degree in Business or related field preferred.
• Growth mindset with strong problem-solving and adaptability skills.

Benefits

• Competitive base salary starting at 70,000 USD with average on-target earnings around 118,000 USD.
• Equity package offering long-term participation in company success.
• Flexible and supportive work culture focused on autonomy and accountability.
• Opportunity to work in a customer-obsessed, growth-driven environment.
• Collaborative team structure with strong cross-functional support.
• Career development opportunities and continuous learning culture.
• Inclusive workplace committed to diversity, respect, and equal opportunity.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.