Account Manager (Higher Education) Full Time

Company Description

Way2Class is a leading digital learning and technology partner, providing comprehensive solutions for educational and professional industries. Our in-house team of experts excels in creating scalable content services, next-generation learning technologies, and digital transformation strategies. We specialize in designing immersive and accessible learning ecosystems, including curriculum development, simulations, interactive modules, and content transformation to modern formats like XML and HTML5. With expertise in AI-enabled platforms, AR/VR, and end-to-end digital engineering for learning management systems, we deliver intelligent, inclusive, and innovative learning solutions globally.

Job Title: Account Manager – Higher Education 

Total Experience: 10+ Years

Qualification: Bachelor’s degree in Business, Marketing, Education, or a related field.

Job Location: USA

Job Type: Full Time

Position Overview:

We are seeking a motivated and results-driven Account Manager with strong experience in the Higher Education sector. In this role, you will serve as the primary liaison between Academian and our education clients, ensuring exceptional service delivery, client satisfaction, and account growth. This is a remote position, but candidates must reside in Phoenix, AZ or New York, NY due to regional client needs.

Key Responsibilities:

• Client Relationship Management: Build and maintain trusted relationships with key stakeholders at higher education institutions.

• Project Coordination: Work closely with internal teams (content, product, tech) to ensure seamless project execution and on-time delivery.

• Business Development: Identify opportunities for upselling and cross-selling to drive account growth and client success.

• Reporting & Analysis: Monitor account performance, collect client feedback, and provide regular insights to improve strategy and engagement.

• Issue Resolution: Act as the voice of the client within the organization and resolve concerns with

professionalism and urgency.

• Market Research: Stay current with industry trends, competitive offerings, and evolving client needs to inform strategic recommendations.

Required Qualifications:

• Bachelor’s degree in Business, Marketing, Education, or a related field.

• 3+ years of experience in account management or a client-facing role, preferably in EdTech or the Higher Education sector.

• Proven ability to manage multiple accounts and projects effectively.

• Exceptional communication and interpersonal skills.

• Proficient in CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).

• Strong problem-solving and analytical thinking abilities.

Preferred Qualifications:

• Deep understanding of higher education systems, curriculum needs, or instructional technology.

• Demonstrated success in a sales or client expansion role within the education sector.