Account Manager / Administrator III – Hybrid Full Time NEW

This position is only open to Colorado state residents.

Note: This posting may fill more than one vacancy.

Eligible for a hybrid flexible work assignment within Colorado and may be required to work on site at 1001 E. 62nd Avenue, Denver, CO 80216 as necessary to meet business needs.

Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents, helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying.

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To learn more about what happens after you apply for a position with the State of Colorado, please watch the short, informative video

What Happens After You Apply

Colorado for All Philosophy: Colorado for All means working toward a Colorado where everyone has the opportunity to succeed. It means we support the basic human rights of our neighbors regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education level, disability, socio-economic status, or any other visible or invisible identity.

The Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees, innovative solutions, and constructive partnerships.

DPA provides a wide range of programs and services, from custodial & maintenance to financial and human resources support, which assist other state agencies in fulfilling their missions. At DPA, there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.

If your goal is to build a career that makes a difference and build greater public confidence in good government, consider joining the dedicated people of the State of Colorado; it’s a chance to combine your expertise with public service. Our professionals strive to support state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.

Good Government Starts Here!

Why We Want You

We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.

What You’ll Get From Us

In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the Benefits Overview video for details on the benefits offered to employees.

Description Of Job

Integrated Document Solutions (IDS) is a full-service, end-to-end document management operation. IDS advises, assists, and supports each agency’s needs, providing a wide variety of cost-efficient document solutions at a professional level.

This position strategically aligns IDS service offerings with the needs of the customer base. This includes formulating a deep understanding of the customer initiatives and how IDS services will be applied to their specific needs. The Account Manager is responsible for building and maintaining strong client relationships while overseeing the successful delivery of products and services. Acting as the primary point of contact, the Account Manager ensures client satisfaction, drives account growth, and coordinates with internal teams to meet business objectives.

A summary of the duties and responsibilities will include, but are not limited to, the following:

Client Relationship Management And Account Oversight

• Manage day-to-day client accounts, ensuring deliverables are completed on time and within budget.
• Collaborate with internal teams (Production, Variable Data Design and Operations) to ensure smooth execution.
• Develop proposals, quotes, and presentations for client review.
• Monitor account performance and proactively suggest improvements or new opportunities. This includes developing print/mail specifications, analyzing cost effectiveness, conducting bid requirements, and ensuring the jobs are delivered timely and accurately.
• Serve as the primary contact for assigned clients, fostering long-term partnerships.
• Understand client business goals, challenges, and needs to provide tailored solutions.
• Communicate project updates, address inquiries, and resolve issues promptly.

Business Growth and Reporting:

• Support contract renewals and negotiations to ensure continued client engagement.
• Contribute to growth targets by expanding account value.
• Track and report on account billing.
• Provide insights and recommendations to clients based on data and trends.
• Maintain accurate records in CRM and account management systems.

Vendor Interaction:

• Address issues and provide recommendations to vendors regarding paper stock, design layout and finishing requirements.
• Coordinate with the Account Manager Team Lead on vendor outsourcing recommendations and cost.

Hybrid Work: The initial phase will consist of two months of in-person training. Following the completion of this training, the role will transition to a hybrid schedule requiring three days per week in the office.

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

• A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application , but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use “see resume” or “see attached” statements on your application. Resumes will not be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

This position is advertised in line with the Governor’s executive order (Executive Order 2022 015 ) focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training or past experiences.

Residency Requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description

H1B3XX

Administrator III

Minimum Qualifications

Experience Only:

At least six (6) years of relevant experience in client relationship management as it relates to the production business and business growth related to the work assigned to this position

OR

Education And Experience

A combination of related education and/or relevant experience in client relationship management as it relates to the production business and business growth an occupation related to the work assigned equal to at least six (6) years

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:

• Previous State Service related to the work assigned to the position
• History of customer/client development building strong relationships with your accounts using exceptional customer service skill set.
• Experience with United States Postal Service regulations with a detailed understanding of transactional printing
• Strong understanding of the print work processing life-cycle, from order acquisition, estimating, proofing, pre-press, production, delivery and follow-up.
• Ability to conceptualize the customer job requirements asking the correct and complete questions prior to job acceptance.
• Able to analyze the assigned customer base and forecast potential work and volume fluctuations as well as future needs.
• Excellent time management skills
• Working understanding of Microsoft tools like MS Word and Excel
• Familiar with working in a Customer Relationship Management system as well as Print MIS.
• Ability to work under pressure in a team structured, deadline driven environment.
• Ability to multi-task with high attention to details

Conditions Of Employment

• A pre-employment criminal background check will be conducted as part of the selection process.
• Travel: As needed for meetings and conferences
• Department of Revenue Tax Check

Appeal Rights

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director’s Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .

Supplemental Information

Employment Philosophy: The State of Colorado strives to build and maintain workplaces that value and respect all Coloradans. We are building a Colorado for All through a commitment to equal opportunity and hiring based on merit and fitness. The State is committed to non-discriminatory practices in hiring, employment, and advancement opportunities.

Accommodations : The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Heather Siegal heather.siegal@state.co.us