Academic Success Advising Coordinator Full Time NEW

Academic Advisor 2

Job Family

Academic Advising

Time Type

Full time

Max Pay – Depends On Experience

$56,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.

Job Description

Position Salary Range: $52K – $56K per year; DOE

The Academic Success Advising Coordinator completes all duties as outlined within the Academic Success Advisor positions and directly reports to a manager, chair, or director to plan, organize, and coordinate academic advising activities. Acts as a highly skilled resource in promoting student enrollment, student retention, success, and graduation. Works collaboratively and collegially with academic unit and services throughout the university to facilitate comprehensive student support through a range of in-person and virtual academic counseling and support strategies.

Essential Duties

• Proactively monitor student academic performance, addresses, responds to, and works to resolve student concerns, questions, or issues and collaborates closely with students.
• Identifies all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student’s goals, interests, and skills.
• Provides individual and group academic and career advising and/or interacts with students in support of academic career success.
• Works closely and collaboratively with students, faculty, and staff to support academic and career success.
• As required, act as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic and career success; attends and/or presents at orientation or recruiting events/activities/workshops.
• Manages escalated issues from both internal and external constituencies.
• Demonstrates mastery of conflict resolution principles and techniques.
• Acts as a leader to coordinate academic success programs or advising policy development and implementation.
• Coordinates training and development related to projects and programs for staff.
• May train and support staff and student employees in learning/growing with technology. Utilizes and demonstrates fluency with a wide range of relevant and appropriate software, student development theory, and retention focused strategies.
• Prepares detailed documents, proposals, reports, and provides analysis of data for identification of trends. As required act as a leader to coordinate academic success program or advising policy development and implementation.
• Adeptly uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems).
• Actively shares and responds to feedback and insight regarding technology systems and their daily use, demonstrating leadership to staff and student employees.
• Maintains an openness to new tools utilized across the University to aid in student success and service excellence. Leads staff in implementing new tools.
• Escalates/redirects urgent or conflicting requests after attempting resolution.
• May seek to resolve complex issues and takes the lead on projects built around student support.
• Applies collaborative approaches and strategies to devise solutions for student requests and clearly develops and conveys the nuances of outcomes verbally and in writing.
• Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships.
• Works as a university agent in ensuring ongoing satisfaction for students with their program and successful progress to completion, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
• Possesses a clear understanding of the unit goals of the college and/or departmental processes and expectations.
• Drives unit initiatives with holistic understanding of the unit goals.
• Collaborates with leadership to provide solutions associated with specific programs or projects.
• As required, supervise/support Academic Success Advisors in the successful execution of their duties. This may include hiring, training, mentoring and/or managing performance for direct and/or indirect reports.
• Coordinates a program, portion of a large program, a group of activities and functions, or a project within a department or college directed to the retention and success of the student population. This may include conducting or completing assessment, evaluation, timelines, goals, and budget of the program.
• Ability to manage projects by engaging peers and/or students to complete project goals.

Desired Qualifications

• Evidence of an educational background in the Humanities or related field.
• Evidence of having studies or having achieved intermediate or above proficiency in a language other than English.
• Experience in living or studying abroad.
• Evidence of academic advising experience at ASU.
• Evidence of software experience: ASU Analytics, DARS, PeopleSoft, and Salesforce.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Department Statement

The School of International Letters and Cultures is one of 19 academic units within The College of Liberal Arts and Sciences where students receive rich educational experiences that prepare them for life and citizenship in the modern world. In addition to courses taught by world-class faculty in both ancient and modern languages and cultures, students are exposed to various world languages and cultures through study abroad programs, full-year or semester-long language and cultural immersion programs, on-campus international guest speakers, international student organizations, intensive language study, and mentorship by internationally recognized faculty. With a teaching and research staff of approximately 200 faculty, lecturers, instructors, faculty associates, and graduate teaching assistants, SILC offers 28 undergraduate degrees, 12 graduate degrees, 15 summer study abroad programs and has approximately 600 majors and 70 graduate students.

Driving Requirement

Driving is not required for this position.

Location:

Campus: Tempe

Funding

No Federal Funding

Instructions To Apply

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$21244.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.