Manager II, Business Analytics (Data & AI Engagement) Full Time NEW

The Manager II, Data & AI Engagement (Activation) owns the enterprise Data & AI engagement strategy, focused on business enablement by driving usage and adoption of tools and capabilities. This role operates horizontally across business units, technology, and product, to ensure the organization is ready, informed, and equipped to effectively use data and AI at scale. This manager provides direction in a fast-evolving and ambiguous Data & AI environment, shaping how capabilities are introduced, understood, and embedded into daily work. Success is measured by readiness, adoption depth, and engagement effectiveness. This leader is curious, outcomes oriented, and culture driven, bringing a fresh lens, raising standards, and helping the organization evolve and build momentum during a pivotal period for data and AI.

Responsibilities

• Prepare the organization for Data and AI capabilities as they come online by shaping engagement and readiness activities
• Guide where engagement efforts should be prioritized based on adoption patterns, readiness signals, and enterprise needs
• Design and lead enterprise enablement efforts, including enterprise-wide events, that help employees understand how to use data, analytics, and AI capabilities in their daily work
• Coordinate enablement activities across communications, learning, and engagement efforts to reinforce adoption and effective use
• Partner with business units to understand underutilization and adoption challenges and inform targeted enablement actions
• Monitor and use engagement and adoption metrics to identify readiness gaps, usage depth, and areas where adoption is not occurring
• Identify and communicate patterns, gaps, friction points, and unmet needs related to the use of tools and capabilities
• Synthesize qualitative and quantitative information to generate insights related to adoption and engagement
• Advise leaders on engagement considerations and adoption readiness
• Support enterprise storytelling that highlights impact, lessons learned, and momentum across data and AI initiatives
• Ensure alignment between engagement efforts, enterprise priorities, and evolving capability roadmaps
• Lead and develop the Data and AI engagement team with a strong emphasis on accountability, growth, and performance
• Modernize team skills, operating model, and ways of working to support enterprise scale engagement

Qualifications

• Experience in the banking or financial services industry, with a strong understanding of industry trends, products, services, and large-scale enterprise environments
• Advanced experience supporting business transformation, technology adoption, digital journeys, customer experience, or related organizational change initiatives
• Demonstrated ability to translate complex technology concepts into clear, human-centered messages that drive understanding and adoption
• Excellent written and verbal communication skills, with advanced experience creating high-quality deliverables for both executive and user audiences (including presentations and enablement content)
• Advanced change management skills, including the ability to influence others, set priorities, and operate effectively in environments of constant change
• Proven ability to independently plan, organize, and lead large, complex efforts from concept through execution
• Advanced skill in building alignment, consensus, and trust across diverse stakeholder groups, from junior team members to senior executives
• Strong relationship management skills across multiple business and technology functions, including senior business stakeholders, product owners, journey leads, goal owners, and technical partners
• Experience working within large-scale IT and/or financial services organizations supporting technology-enabled business transformation (e.g., digital platforms, cloud-native solutions, enterprise processes)
• Curiosity and enthusiasm for AI, analytics, automation, digital tools, and continuous learning, with exposure to emerging technologies preferred
• Proven to bring a highly collaborative, results-driven approach and thrive in fast-paced, evolving environments
• Bachelor’s degree in Business, Analytics, Communications, Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience

Desired Qualifications

• Experience supporting Data and AI enablement, analytics adoption, or emerging technology activation efforts
• Experience working alongside analytics, data, technology, or platform teams without owning solution delivery
• Exposure to AI, analytics, automation, or digital tools, with a practical interest in how they are used in day-to-day work
• Master’s degree in a related field

Hours: Monday – Friday, 8:00AM – 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Fortune 100 Best Companies to Work For 2025

Yello and WayUp Top 100 Internship Programs

Computerworld Best Places to Work in IT

Newsweek Most Loved Workplaces

2025 PEOPLE Companies That Care

Newsweek Most Trustworthy Companies in America

Military Times 2025 Best for Vets Employers

Best Companies for Latinos to Work for 2025

Forbes 2025 America’s Best Large Employers

Forbes 2025 America’s Best Employers for New Grads

Forbes 2025 America’s Best Employers for Tech Workers

2025 RippleMatch Campus Forward Award Winner for Overall Excellence

Military.com Top Military Spouse Employers 2025

2025 Handshake Early Talent Award

From Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal’s Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.