Office/Recovery Coordinator Full Time NEW

About BTDS
Birth Tissue Donor Services (BTDS) strives to be the preferred partner for birth tissue donation by delivering exceptional service to hospitals, physicians, and expectant parents. We honor a mother’s decision to donate and support the life-changing impact of transplantable human tissue. The generosity of our donors enables breakthrough medical applications that restore vision and help heal burns and wounds.

We are seeking a dedicated, dependable Office/Recovery Coordinator who demonstrates strong integrity, professionalism, and a passion for our mission.

Position Summary
This is hybrid in-person position with dual roles; when not engaged in one role, the ORC works in the other role. In the primary role of Recovery Coordinator (RC), this individual services the area hospitals. This RC also steps in to assist when the other RC is out or unavailable and when assistance is needed to handle case overflows. An RC handles all assigned tasks related to the birth tissue acquisition process and services their hospital per the labor and delivery schedule.

As the Office Coordinator (OC), the focus is on supply management and keeping the Hastings office running smoothly. The OC will order, receive, and stock adequate supplies to ensure BTDS can efficiently service our local donation programs in seven local hospitals.

BTDS follows all hospital policies, regulations and procedures as well as aseptic technique and OR protocols. Professionalism, affability, and a positive attitude are a must while representing BTDS.

Duties Include:

• Handling incoming/outgoing shipments (FIFO supply log), phone calls, and visitors
• Alerting appropriate BTDS staff immediately if unscheduled auditors/investigators arrive
• Office maintenance and cleaning
• Providing field support to include but not limited to: preparation of BTDS portfolio/donor registration packets, kit prep, expo/marketing opportunities, onboarding/training file preparation, donor ID logs, supply logs, promotional supplies, etc.
• Assisting with audits and training/annual competency preparation such as copies, agenda and documentation, etc.
• Assisting BTDS leadership in supply preparation and case activity
• Engaging consistently with hospital labor & delivery staff
• Completing informed consent, donor screening, and acceptability with potential donors
• Acquiring birth tissue
• Coordinating transportation of acquired tissues, blood samples and/or cultures to assigned destinations
• Completing donor charts thoroughly and accurately

Candidates must meet hospital vendor credentialing requirements, including verifiable immunization for hepatitis B, COVID-19, influenza, and other communicable diseases.

Education & Experience

• Healthcare or medical field experience preferred
• Previous OPO, tissue recovery, and/or eye banking experience strongly preferred
• Proficiency in sterile and aseptic technique
• Ability to maintain less than a 10% tissue discard rate
• Additional details discussed during interview

Knowledge, Skills & Abilities

• Knowledge of local, state, and federal regulations related to tissue banking
• Strong written and verbal communication skills
• Excellent organizational and customer service skills
• Familiarity with AATB standards and FDA regulations

Physical Requirements

• Ability to lift and move 10–50+ lbs throughout the workday
• Ability to stand, walk, bend, stoop, and reach for extended periods
• Comfortable using telephone, computer systems, and in-person communication in a clinical setting

Job Type: Full-time

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person