Customer Quality Engineer Full Time

POSITION SUMMARY

The Customer Quality Engineer (CQE) is responsible for managing customer quality performance, ensuring alignment between customer expectations, manufacturing execution, and field performance across SMT, server assembly, and repair (RMA) operations.

This role owns the customer quality lifecycle—from issue containment to corrective action and audit readiness—driving defect prevention, rapid response, and continuous improvement.

The CQE serves as the primary quality interface with customers, ensuring transparency, responsiveness, and sustained quality performance.

The CQE directly impacts:

Customer satisfaction and trust

• Field return (RMA) reduction and reliability improvement
• Audit readiness and compliance performance
• On-time delivery and product quality performance
• High-reliability execution of AI server and GPU systems

Key Responsibilities

• Support customer quality communication and issue tracking:
• Customer complaints and defect notifications
• Field return (RMA) intake and documentation
• Coordinate initial containment actions:
• Work with Manufacturing, IQC, and SQE teams
• Ensure immediate response to customer-reported issues
• Maintain and track:
• Customer quality metrics (RMA, defects, response time)
• Corrective action status (SCAR / 8D support)
• Support failure analysis coordination:
• Collect data from repair/depot operations
• Ensure proper documentation and traceability
• Assist in customer reporting:
• Weekly/monthly quality reports
• KPI dashboards
• Ensure ESD, handling, and process compliance aligned with customer requirements

Qualifications

• Bachelor’s degree in Engineering (Electrical, Industrial, Quality, or related)
• 3+ years in electronics manufacturing, customer quality, or repair operations
• Basic understanding of SMT, PCBA, and server assembly processes