Customer Experience & Marketing Coordinator Full Time

Appointed is hiring for a full-time Customer Experience Coordinator to join our team immediately. Our

ideal candidate has at least one year of customer experience, retail, or social media management experience and a strong professional interest in learning all facets of customer and community management. The coordinator will play a key role in all CX, Order Coordination Affiliate Partnerships, and Social Media efforts and will report to the Director, E-commerce & Marketing. This is a full-time position and is remote. To apply email your cover letter and resume to hello@appointed.co.

Responsibilities

E-Commerce Customer Experience

• Represent and oversee all customer relations including: email inquiries, social media DMs and comments, and in a friendly and timely manner, using Appointed’s established brand voice.
• Track all customer feedback and product suggestions for consideration.
• Respond to all product reviews and blog and social comments.
• Report on CX metrics.

Marketing

• Coordinate social media posts across all relevant platforms by drafting captions, sourcing content, scheduling posts.
• Assisting with email scheduling and Klaviyo coordination.
• Assist with managing and growing marketing lists.

Order Coordination & Fulfillment:

• Work with E-Commerce team to enhance customer’s full experience—from ordering online to receiving and using our product.
• Manage order-related issues including order changes, cancellations, refunds, and transit issues.
• Manage e-commerce order queue status and subscription orders as needed
• Work with off-site fulfillment partner to ensure e-commerce orders are fulfilled correctly and in a
• timely manner.

E-Commerce & Team Coordination

• Support day-to-day operations as needed including but not limited to: review and coordinate product listings, assist with web merchandising, coordinate third party and sample ordering.
• Coordinate and work with key internal and external stakeholders including fulfillment, production, marketing, and e-commerce teams.

Qualifications

• Bachelor’s degree or equivalent experience
• Strong organization and communication skills
• 1+ year experience working in a fast-paced office environment
• Experience with customer care and a polished, professional demeanor
• Excellent verbal and written communication skills
• Multi-tasker who is able to manage multiple projects while working in a fast-paced environment
• Customer experience in a retail setting or for a brand preferred.
• Ability to quickly learn new software programs + well versed in social media platforms. Proficiency
• Working with Shopify, Recharge, and review apps a plus!

To apply email your cover letter and resume to hello@appointed.co