Motorcycle Technician Full Time NEW

Job Title: Service Technician

Department: Service Department

Supervisor: Service Manager

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Result Area

• Service Department Operations
• Customer Service

Major Duties and Responsibilities

1) Service Department Operations

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer / Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• After job is finished ensuring proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

2) Customer Service

• Minimize come backs and deal with them promptly and satisfactorily when they do occur.
• Keep customers’ vehicle cleaner than when it was dropped off.

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.

Schooling and Training

• Technicians are provided opportunities to attend Harley-Davidson University (HDU) technician training programs to build skills, certifications, and technical knowledge.
• Successful completion of training programs may create opportunities for advancement into higher skill levels, increased responsibilities, and greater earning potential.
• Employees who demonstrate strong performance, reliability, and commitment to growth will be considered for continued training and career progression.

Recommended Qualifications

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
• Automotive Mechanical Knowledge.

Job Requirements

• Service Technicians are expected to have a basic starter set of hand tools at the time of hire sufficient to perform entry-level service and maintenance tasks.
• Additional specialty and advanced tools required for diagnostics and higher-level repairs may be acquired over time as skills, training, and responsibilities increase.
• The dealership may provide certain shop equipment or specialty tools as needed for specific repairs.
• Valid Driver’s License
• Valid motorcycle License
• General Tools Needed:
• Air pressure gauge
• Belt tension gauge
• Brake fluid tester
• C-clamp set
• Grease gun
• Grease gun 90-degree fitting
• Oil filter removal tool
• Safety glasses
• Seal puller
• Spark plug gap tool
• Soldering gun/iron
• Spoke wrench
• Tread depth gauge
• Vacuum-type brake bleeder kit
• Measuring:
• 6-inch steel rule
• Dial indicator set with mounts and adaptors
• Feeler gauge set
• Metric
• Standard
• Micrometer set
• Tape measure
• 1/4” drive:
• 1/4” drive ratchet set
• 1/4” drive torque wrench (40 inch-pounds to 200 inch-pounds)
• 1/4” drive T-handle
• 1/4” drive socket sets:
• 6- and 12-point (shallow and deep)
• 1/4” to 9/16”
• 6- and 12-point wobble sockets
• 1/4” to 1/2”
• 6 mm to 14 mm metric sockets (shallow and deep)
• T5–T30 Torx sockets
• 1/4” extension sets:
• 2” to 6” straight
• 1” to 8” wobble
• 1/4” slim universal adaptor
• 3/8” drive:
• 3/8” drive ratchet set
• 3/8” drive palm ratchet
• 3/8” drive torque wrench (15 foot-pounds to 75 foot-pounds)
• 3/8” drive air/electric impact gun
• 3/8” drive T-handlePhysical Demands
• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 100 lb. of material.
• Frequently requires the ability to balance and push a 900 lb. motorcycle.

Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Time Off

• One Day Off per week
• One Saturday Off per month
• 1 Week Vacation (for first year of employment), then 2 Weeks Vacation per year
• 5 Days of Sick Leave per Year

Pay: $14.00 – $21.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Work Location: In person