Elite Services Ambassador – LAX Full Time

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company’s Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to connect people to people, people to places, and people to potential. Are you energetic, self-motivated, and thrive in a professional environment? As an Elite Services Driver, you will be a part of the Elite Services Program and care for influential guests in Delta One Lounges worldwide.

Elite Services Ambassadors need attention to detail, a desire to create memorable guest experiences, and exceptional customer service skills. The Elite Services Program aims to provide exceptional experiences that last beyond travel. You will support the evolving premium environments (Delta One Check-In, VIP Select, and Delta One Lounges) by fostering a team that promotes collaboration, respect, growth, accountability, and shared success.

Responsibilities include personalized check-in, assistance through airports, and coordination with colleagues to ensure a seamless guest experience for public figures, celebrities, and Delta One business class passengers.

Customer Service Responsibilities

Your anticipation of guest needs and ability to ensure absolute privacy for all guests will guarantee success in the following responsibilities:

• Warmly welcome guests, creating a positive arrival and/or departure experience while traveling in the airport.
• Promote airport facilities and provide accurate information on facilities, local attractions/events, transportation arrangement and directions as needed around the airport.
• Work collectively with Customer Service Agents in driving traffic to help maintain order and flow for arriving and departing guests in the airport.
• Follow security procedures on the handling of guests and the protection of guest related information.
• Listen to and promptly act to correct guest problems and complaints.

Driver Responsibilities

• Stay aware of issues relating to driver and general airport operations. Be responsive to instructions and suggestions and be solutions based to resolve problems. Adhere to arrangements made and instruction relating to special guest needs, VIP Select and special requests etc.
• Load and unload guest luggage and other belongings, escort guests to and from gate and/or connection or baggage areas.
• Assist to ensure the timely delivery of guest luggage, packages, gifts, messages, etc.
• Transport guests to and from designated and approved locations using official Porsche vehicles, operate the vehicles in a safe manner and in accordance with established laws. Perform assigned duties associated with guest transportation while maintaining logs through approved tracking mechanisms.
• Comprehend and abide by all traffic regulations while transporting guests to and from the airport terminal or other designated site.
• Maintain an alert and attentive demeanor.
• Take vehicles for periodic servicing and fueling as required.
• Properly maintain and clean Porsche vehicles.
• Complete a pre-driving checklist for vehicles daily insuring that the following are in proper working order: lights, brakes and electric doors on vans and trucks, oil and tire pressure, fuels at proper levels.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact candidatecare@delta.com.

What You Need To Succeed (Minimum Qualifications)

• Consistently prioritizes safety and security of self, others, and personal data. 
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Must have a valid driver’s license.
• Proficiency in English.
• Strong communication skills with station, business partners, and guests.
• Must have at least two years of high-end hospitality experience (includes Delta experience).
• Knowledgeable of station goals and performance metrics and how this role impacts those numbers.
• Must possess strong working knowledge of DL systems to include: Deltamatic, SNAPP, kiosks, and service recovery tools.
• This position requires walking distances and requires the ability to go up and down stairs.
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays in all weather conditions.
• Must be able to obtain airport authority ramp driving certification/icon and regularly drive on AOA.
• Currently possess, or able to qualify for issuance of a customs seal is required.
• Qualified applications with an arrest or conviction record(s) will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Based on the position you are considered for, this may include a review for the following but not limited to criminal, employment, residential and motor vehicle record history, license or credential verification, drug testing, reference checks, or medical examinations and SIDA eligibility as defined in accordance with 49 CFR 1544.229.

What Will Give You a Competitive Edge (Preferred Qualifications)

• High Energy, contagious positive attitude.

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.