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Since 2006, Divi’s Nutraceuticals has been passionately developing carotenoid and vitamin products and has established itself globally as a reliable partner in the food, beverage, dietary supplement, and animal nutrition industries.
As part of Divi’s Laboratories Ltd. — a leading global API manufacturer with over 17,000 highly skilled professionals — we combine global stability with technical expertise.
To support the development of our business in the USA, we’re looking for a Customer Service Manager to join our Customer Service Team.
Customer Service Manager Team Lead, 100%
Work location: Florham Park, New Jersey
Are you organized, communicative, and able to keep an overview even in complex processes? Then we offer you an exciting opportunity to apply your skills in a dynamic and international environment.
Your Responsibilities
- Leading the Customer Service team
- End-to-end Order Management: capturing and maintaining customer orders in SAP HANA
- Monitor and manage the order backlog
- Customer communication: sending order confirmations and invoices
- Shipping and export handling: creating and managing shipping, export, and customs documents
- Logistics coordination with external service providers
- Inventory management and stock monitoring
- Dispatch sample orders and conduct sample inventory
- Creation of purchase orders for intercompany shipments
- Complaint handling
- Continuous process improvement
Your profile
- Completed commercial apprenticeship or comparable qualification
- At least 5 years of professional experience in order management or customer service
- Solid knowledge of shipping, export, and customs documents
- Experience working with logistics service providers
- Team lead extensive experience in people leadership
- Proficient in ERP systems (preferably SAP HANA) and MS Office
- Strong communication skills and customer-oriented mindset
- Structured and independent working style
- Team player with cross-functional thinking
- Resilience and flexibility in a dynamic environment
If you are interested and ready to take on a new challenge, send your application by clicking on the button below or by email to careers@divisnutra.com
