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Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Insurance
Why Consider This Job Opportunity
- Competitive compensation designed to reflect your expertise and contribution
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off to support a healthy work-life balance
- Opportunity for continued education reimbursement and career growth
- Remote work flexibility
What To Expect (Job Responsibilities)
- Assist with daily call volume while ensuring service level priorities are met
- Provide accurate resolutions to customer inquiries in a professional manner
- Ensure customer needs are met across various communication channels (phone, email, etc.)
- Meet Quality Assurance Requirements and other key performance metrics
- Professionally handle and resolve escalated customer issues
What Is Required (Qualifications)
- Minimum of 1 year of customer service experience in a similar role
- High school diploma or equivalent
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Ability to sit for 90% of the workday and handle heavy computer and phone usage
- Reliable and predictable attendance for assigned shifts
How To Stand Out (Preferred Qualifications)
- Experience in a remote customer service role
- Strong understanding of customer service principles and practices
- Exceptional verbal and written communication skills
- Ability to work flexible schedules, including shift work and overtime
- Detail-oriented with excellent listening skills
#Insurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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