We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
About The Role
Nscale is seeking a Support Desk Engineer to provide first and second-line technical support to customers and internal stakeholders across our AI cloud platform.
This role sits at the frontline of our customer experience, responsible for diagnosing, troubleshooting, and resolving issues across GPU infrastructure, cloud services, and related systems. You will act as a technical bridge between customers and engineering teams, ensuring timely resolution, high-quality communication, and continuous improvement of support processes.
This position offers hands-on exposure to cutting-edge AI infrastructure while developing deep technical expertise in cloud and platform operations.
What You’ll Be Doing
Key Performance Indicators
About You
Technical Knowledge
Nice to Have
What We Can Offer You
At Nscale, you’ll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We’re building something extraordinary, and we want you at the core.
Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work.
Equal Opportunities Statement
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.
Salary Range: $50,000 USD – $100,000 USD
For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.
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