Full – Time Customer Service Representative (Remote GA) Full Time

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Health Insurance

Why Consider This Job Opportunity

• Salary of $19.00 per hour
• Eligible for employee benefits including medical, dental, and vision coverage
• Monthly vacation accrual at a rate of 15 days per year
• Opportunity for career advancement and growth within the organization
• Work remotely while being connected to a supportive team culture
• Variety of full-time shift options available, Monday through Friday

What To Expect (Job Responsibilities)

• Develop a comprehensive understanding of current processes, procedures, and tools associated with the employer’s business model
• Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
• Work with members, brokers, providers, and vendors through multiple channels according to assignment needs
• Monitor and track the health of all assigned work-in-progress issues, escalating as necessary
• Participate in process improvement projects while complying with operational and regulatory standards

What Is Required (Qualifications)

• Minimum of 1+ years of experience in a high-volume or customer-focused setting
• At least 6+ months of healthcare experience
• High school diploma or GED
• Strong communication skills in both English and Spanish
• Proven ability to manipulate and enter accurate data

How To Stand Out (Preferred Qualifications)

• Strong quantitative or analytical skills focused on identifying or solving problems
• Advanced capabilities in Google Suite or Microsoft Office applications
• Bilingual proficiency in Spanish and English, both written and verbal

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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