CUSTOMER RELATIONSHIP EXECUTIVE Full Time

JOB000519

Designation

CUSTOMER RELATIONSHIP EXECUTIVE

Business Vertical

Oxygen

Key Responsibility

• Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
• Provide accurate information about products, services, offers, and branch locations.
• Log all customer interactions and follow up on open cases until resolution.
• Ensure every customer query or concern is addressed within defined turnaround times (TAT).
• Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support.
• Maintain customer satisfaction by delivering prompt, courteous, and professional assistance.
• Identify recurring issues and escalate them to the respective departments for permanent resolution.
• Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.

Location

HEAD OFFICE

State

Kerala

Country

INDIA

Educational Qualification

• Minimum qualification: Plus Two / Diploma / Bachelor’s Degree in any discipline.
• Additional certification in Customer Relationship Management / Call Handling / Communication Skills will be an advantage.

Age

20 – 40

Experience

0

Salary Range

Starting from 15,000