Healthcare Call Center Representative Full Time

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to competitive rates based on experience and qualifications
• Opportunity for career advancement and growth within the organization
• Work remotely with a dedicated and quiet workspace
• Supportive and collaborative work environment
• Recognized as a Best Employer by Modern Healthcare, highlighting excellence in workplace culture
• Chance to make a positive impact on patient care and outcomes

What To Expect (Job Responsibilities)

• Effectively listen to and address patient needs to convert inquiries into booked appointments while achieving high patient satisfaction scores
• Engage empathetically with patients, particularly those in pain or distress, to ensure their needs are met with care
• Utilize technology and knowledge base content to provide a localized patient experience, including directions and provider information
• Collaborate with marketing, operations, and clinic staff to enhance the patient experience and implement improvements
• Achieve Key Performance Indicators (KPIs) related to call handling, conversion rates, and patient satisfaction

What Is Required (Qualifications)

• High School Diploma/GED or equivalent; college degree preferred
• Minimum 2-3 years of customer support experience and at least 1 year of inbound contact center experience
• Minimum of 1-2 years in a sales-oriented role, preferably in a call center or telesales environment
• Excellent verbal and written communication skills with the ability to engage effectively with patients
• Must have a reliable high-speed internet connection for remote work

How To Stand Out (Preferred Qualifications)

• Typing aptitude of 50-70 WPM
• Experience in positions measured by Key Performance Indicators (KPIs)
• Demonstrated tenure in previous positions of at least 2-3 years
• Ability to multi-task while following proper protocols for information capture
• Receptivity to coaching and understanding of personal strengths and areas for development

#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #PatientCare

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