Robot Technical Support Engineer (Field Service Engineer) Full Time NEW

Company Description

Sudo AI is building the platform for developers to create the next generation of intelligent robotic applications — systems that will transform industries and everyday life.

We develop foundation models for robot manipulation, trained in large-scale simulated environments where robots gain experience across millions of scenarios before deployment. By bridging simulation and the real world, we enable a faster, more scalable approach to building and deploying robot intelligence across factories, warehouses, and beyond.

Role Description

We are seeking a hands-on and technically capable Robot Technical Support Engineer (Field Service Engineer) to support deployment, maintenance, troubleshooting, and system updates of our mobile robot platform.

This role requires strong mechanical/electrical troubleshooting skills, hardware repair capabilities, and basic Linux/system deployment experience. You will work closely with R&D and customers to ensure robots operate reliably in real-world environments.

Responsibilities

1. Hardware Maintenance & Repair

• Perform on-site installation, commissioning, maintenance, and troubleshooting of robotic systems
• Diagnose and replace hardware components including: Mechanical/structural assemblies, motors, encoders, and actuatorsSensors, cameras, LiDAR, and related peripherals, wiring harnesses, power systems, control boards, and industrial PCs

2. System Deployment & Software Update Support

• Assist R&D teams in deploying robot software/system updates
• Execute system maintenance and deployment tasks in Linux environments, including:
• Software/package installation and updates
• Script execution and configuration changes
• Service management and restart
• Log collection and basic troubleshooting
• Network and connectivity setup

3. Field Support & Customer Success

• Support robot deployment, testing, and acceptance at customer sites
• Respond to field issues and drive root-cause analysis with engineering teams
• Document troubleshooting procedures, issue reports, and maintenance records

4. Cross-Functional Collaboration

• Work closely with R&D, QA, and Product teams to provide field feedback
• Help improve service manuals, SOPs, and troubleshooting documentation
• Support hardware validation and failure analysis for new product iterations

Qualifications

1. Associate’s/Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automation, Robotics, or related field

2. 2+ years of experience in robotics, automation equipment, industrial machinery, or field service engineering

3. Strong hands-on mechanical and electrical troubleshooting ability

4. Able to independently perform:

• Mechanical disassembly/assembly/adjustment
• Electrical component replacement and wiring
• Hardware fault diagnosis and repair

5. Familiar with Linux command-line operations, able to perform:

• SSH remote access
• File/directory management
• Shell script execution
• Software/package installation and updates
• Service management (systemctl / Docker preferred)
• Network configuration and log inspection

Preferred Qualifications

1. Experience with ROS / ROS2

2. Experience supporting mobile robots / AMRs / AGVs / service robots

3. Previous experience in robotics field deployment / technical support / FAE roles

Why Join Us

Work on cutting-edge mobile dual-arm robotic systems

Gain exposure to full-stack robotics systems: mobility, manipulation, sensing, control, and software

Collaborate directly with world-class robotics R&D teams

Play a key role in bringing advanced robotics into real-world applications