Customer Support Engineer Full Time NEW

ABOUT THE ROLE

As a Customer Support Engineer at PlaySight, you’ll be the technical backbone of our customer experience

— the person our clients rely on to keep their smart-court systems running smoothly. You’ll work across

hardware, software, and networking to diagnose and resolve issues that range from routine maintenance to

complex system investigations, all while building lasting relationships with the sports venues and

organizations that use our platform.

This role sits at the intersection of technology and elite sport, giving you the opportunity to see your work in

action at real-world courts and arenas around the globe.

WHAT YOU’LL DO

Day-to-day responsibilities include:

• Handle customer inquiries and manage open tickets through Freshdesk, delivering Tier 1 & Tier 2

support with speed and care.

• Troubleshoot live-streaming issues, SmartCourt calibration faults, LogMeIn alerts, and a wide range

of configuration problems.

• Retrieve and analyze system information: application logs, service logs, event-viewer data and

pinpoint root causes quickly.

• Deploy, test, and ship systems in-house, and travel to customer sites for installations, upgrades,

relocations, demos, and pilots.

• Conduct proactive camera health checks and preventive maintenance to keep sites running before

issues arise.

• Perform database queries and updates as part of complex system investigations.

• Escalate unresolved issues through PlaySight’s defined procedures and document every action taken

in Freshdesk.

WHAT YOU’LL BRING

The table below shows what we’re looking for. We know not every candidate will tick every box — if you

meet the essentials and are hungry to learn, we want to hear from you.

Skill / Experience Level

Strong written and spoken English Required

Tier 1 / Tier 2 customer support background Required

Strong interpersonal & communication skills Required

Solid familiarity with Windows operating systems Required

Proven IT experience (1.5+ years) Required

Willingness to travel frequently Advantage

Experience working with SQL databases Advantage

Networking knowledge — routers, switches, firewalls Advantage

WHY PLAYSIGHT?

• Work at the cutting edge of sports technology, powering smart courts used by elite athletes and

academies worldwide.

• Join a collaborative, global team where your technical contribution is visible and valued from day one.

• Gain hands-on experience across the full hardware/software stack — no two days are the same.

• Travel to exciting venues and see our technology in action at real courts around the world.

• Clear growth path from Tier 1/2 supports senior engineering, field operations, or specialist roles.