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CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet, and phone service to customers within the city limits. CDE Lightband serves over 80,000 metered homes and businesses with electric service, and over 30,000 customers with broadband services over our Fiber-to-the-Premise Network.
Chief Operations Officer
This position is a member of the Management Team reporting directly to the General Manager. The COO will partner with all members of Leadership to efficiently oversee the Operations teams. Currently, this position will be responsible for directing the Operations Manager, who oversees the following teams: Electric Line Workers, Fiber, Contract, and Meter. This position is also responsible for directing the Utility Infrastructure Manager, the Meter Manager, the Electrical Engineering Manager, and the Fleet.
Job Summary
Incumbents direct, coordinate, and manage the activities and operations of the distribution and transmission facilities within the Electric teams. Responsibilities may include establishing business strategies, coordinating cross-functional projects and programs, establishing and monitoring budgets, and allocating resources across all activities of lower-level positions within Operations. Responsibilities also include upholding and enforcing the highest safety standards, as outlined in the American Public Power Association (APPA) Safety Manual and any other applicable safety policies, rules, and regulations.
Team/Division
Operations
Reports To
General Manager
Job Status
Full-Time
Work Schedule
Business Hours
Pay Status
Hourly
FLSA Status
Exempt
Pay Grade
21
Created/Updated
September 2021
Essential Duties And Responsibilities
- Directs and oversees staff, including prioritizing and assigning work, conducting performance evaluations, ensuring staff are trained, ensuring employees follow policies and procedures, maintaining a healthy and safe working environment, and making hiring, termination, and disciplinary recommendations and actions.
- Establishes strategy and direction for the day-to-day operations within the areas of Operations, which includes: developing, coordinating, and evaluating projects, processes, procedures, systems, and standards; developing and coordinating work plans and system studies; participating in the development of goals and objectives; and, monitoring compliance with applicable Federal, State, and Local laws, regulations, codes, and/or standards.
- Working with the Systems Engineer to plan and coordinate electrical system modification and repair activities, which include establishing short-term goals and internal procedures; responding to power outages; restoring power; prioritizing projects; and reviewing and coordinating work plans.
- Prepares and administers departmental and project budgets; forecasts staffing, equipment, and material expenses for budget planning purposes; and monitors expenditures, adjusting budget items as necessary.
- Plans and evaluates short and long-term goals, programs, and projects
- Prepares a variety of operational records and reports; presents information as needed to provide a thorough, yet precise, understanding of material at hand for a variety of audiences
- Reviews and analyzes reports and information; develops and implements new and revised policies and procedures; Prepares a variety of operational records and reports; presents information as needed to provide a thorough, yet precise, understanding of material at hand for a variety of audiences
- Performs other duties as assigned of a similar nature or as needed to assist, and remains on call as needed to provide support and supervision to the system, maintaining 24-hour standby as needed.
Qualifications
Education:
Experience
Bachelor’s Degree Preferred
- 10+ Years’ Experience of progressively responsible related experience, preferably in an electric utility
- Min 2 years Supervisory Experience, 5 years preferred
Certifications & Licenses
- Driver’s License / CPR/AED or ability to obtain upon hire
Other Requirements
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job is also considered.
Knowledge, Skills, And Abilities
- Knowledgeable of and Skilled in Leadership Principles
- Knowledgeable of and Skilled in Budgeting principles and practices
- Skilled in leading, Coaching, and Managerial principles, monitoring and evaluating employees, prioritizing and assigning work
- Skilled in Managing Comprehensive Programs, Initiatives, Policies, and Operations
- Skilled in maintaining confidentiality
- Knowledgeable of Occupational hazards and Safety Regulations associated with electrical transmission and distribution
- Knowledgeable of and skilled in the ability to strategically plan long-range projects and projections while managing Actionable items to accomplish goals
- Knowledgeable of CDE Lightband electrical systems, operations, and emergencies
- Knowledgeable of and Skilled in construction tools and methods used for Electric transmission and distribution line construction and maintenance
- Knowledge of and Skilled in Electric utility operating methods
- Knowledgeable of Manpower, equipment, and material management and utilization principles
- Knowledgeable of and Skilled in Customer Service practices and principles
- Knowledgeable of and Skilled in Public Speaking and Presentation Skills, and related software
- Knowledgeable of applicable Federal, State, and local laws, rules, and regulations
- Skilled in preparing and monitoring a budget
- Skilled in Prioritizing and Assigning Work
- Skilled in Basic Computer and related software applications
- Skilled in Planning, Designing, and overseeing the construction and installation of electric & fiber utility systems and facilities
- Skilled in coordinating assignments and remaining calm and professional in emergencies
- Skilled in Organizing and presenting data, preparing operational records and reports.
- Ability to accept responsibility and account for his/her actions.
- Ability to work independently and individually
- Ability to communicate clearly and concisely, both in writing and through the spoken word.
- Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
- Ability to pay attention to the minute details of a project or task
- Ability to identify and correct conditions that affect employee safety
- Ability to utilize the available time to organize and complete work within given deadlines.
- Ability to allocate authority and/or task responsibility to appropriate people.
- Ability to find a solution for or to deal proactively with work-related problems.
- Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Physical Demands
Fingering (fine dexterity)
F
Lifting/Carrying
Other
Handling (grasping, holding)
F
Under 10 lbs
F
Use of a headset
N
Repetitive Motion
F
11-20 lbs
O
Ability to identify colors independent of others
C
Reaching
C
21-50 lbs
R
Climb
F
51-100 lbs
R
Crawl
F
Over 100 lbs
N
Extended Periods of Sitting
F
Kneel
F
Pushing/Pulling
Squat
F
Under 10 lbs
F
Speaking clearly to be understood on the telephone & hearing a response
F
Sit
C
11-20 lbs
O
Stand
F
21-50 lbs
R
Bend
F
51-100 lbs
R
Ability to climb ladders at extended heights
R
Walk
C
Over 100 lbs
N
Legend: N = Never; R = Rarely; O = Occasional (1% – 33%); F = Frequent (34% – 66%); C = Constant (over 66%)
Working Conditions
- Indoor & Outdoor working position, requiring incumbents to travel from the office to the worksite via company vehicle.
- Requires constant indoor and outdoor work with potential for extreme outdoor temperatures
- Potential to work outside regular working hours on occasion
- Incumbents may be subjected to moving mechanical parts, electrical currents, dust, poor ventilation, intense noises, environmental disturbances, workspace restrictions, working from extended heights, and travel.
Additional Note
The above job description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the department’s business needs.
All employees in pursuit of their job duties should demonstrate the behaviors of the Code of Ethics and the CDE Lightband Mission & Vision.
EEO Compliant. TN Drug-Free Workplace. E-Verify & i9 Participant. Equal Opportunity Employer.
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