Online Customer Service Representative-Part Time Full Time

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Competitive pay
• Health, dental, and vision benefits for full-time employees
• Paid time off and paid holidays
• Flexible scheduling options for work-life balance
• Supportive team culture with ongoing coaching
• Opportunities for career growth and advancement within the organization

What To Expect (Job Responsibilities)

• Handle patient and client inquiries through email, chat, and online support channels
• Provide accurate and helpful information on services, scheduling, billing, and general support
• Resolve customer concerns and complaints with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full resolution and satisfaction

What Is Required (Qualifications)

• Must demonstrate strong online communication skills
• Previous experience in customer service or support roles
• Ability to maintain strict patient confidentiality in accordance with HIPAA guidelines
• Strong problem-solving skills with a focus on customer satisfaction
• Ability to work independently in a fully remote environment

How To Stand Out (Preferred Qualifications)

• Experience working in a healthcare-related customer service role
• Familiarity with CRM and support systems
• Previous experience handling sensitive or complex customer issues

#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #PatientCare

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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