Customer Care Representative I Full Time NEW

1.About Our Client:

This organization operates within the customer service industry, focusing on delivering consistent and high-quality support across multiple communication channels such as voice, mail, email, chat, and AI-related inquiries. It aims to provide solutions that enhance customer experience by addressing routine service complexities through skilled and passionate representatives. The company supports a large workforce with structured training and benefits programs designed to promote well-being, financial stability, and career growth.

2. About the Opportunity:

The Customer Care Representative I role is designed to contribute to the organization”s customer experience by managing routine service interactions effectively across various communication platforms. This position plays a key role in ensuring consistent and reliable customer support, impacting overall customer satisfaction and operational efficiency.

3. Responsibilities:

• Deliver exceptional customer service across multiple communication channels including voice, mail, email, chat, and AI-related inquiries.

• Manage routine complexity issues with consistency and professionalism.

• Participate in a structured training program conducted onsite.

• Work remotely following a scheduled 8-hour shift, either Tuesday to Saturday or Sunday to Thursday within designated hours.

4. Requirements:

• Ability to attend onsite training at the specified Tampa, FL location.

• Availability to work the assigned remote shift schedule.

5. Pay Range and Compensation Package:

• Pay range starting at $17.20 per hour.

• Salary offers depend on skills, training, experience, education, certifications, market, and organizational factors.

• Eligibility for annual performance bonus compensation.

6. Benefits & Perks:

• Day 1 medical, supplemental health, dental, and vision insurance for full-time employees working 30+ hours.

• Well-being programs including mental health support.

• Annual no-cost health assessment program.

• Vacation and flexible health time.

• Six holidays plus an additional personal day.

• Financial coaching services.

• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months.

• Employee stock purchase plan.

• Life and disability insurance with buy-up options.

• Flexible spending accounts.

• Annual incentive plans.

• Matching gifts program.

• Education assistance.

• Career advancement opportunities.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.