Ticket Operations Supervisor Full Time NEW

About Detroit City FC

Detroit City FC (DCFC) is a progressive, community-driven professional soccer club that embodies the spirit of Detroit’s resilience and pride. Known for its passionate supporter base and commitment to inclusivity, DCFC has become a symbol of innovation and connection, fostering meaningful relationships with fans, businesses, and the local community. As a member of the United Soccer League, DCFC is dedicated to excellence both on and off the pitch.

With an eye towards future growth, DCFC is preparing for a transformative milestone: the opening of a new stadium, AlumniFi Field. To that end, the club is dedicated to winning matches, promoting the sport of soccer, fostering a diverse and inclusive

environment, authentic storytelling, and making our city a safer and more equitable place.

Position Purpose

Detroit City FC is seeking a technically-minded Ticket Operations Supervisor. This is a “back-end” role focused on the architecture, manifest management, and financial reconciliation of our ticketing systems.

You will be responsible for the architecture of our ticketing platform, ensuring that every seat, parking pass, and non-matchday event is built correctly for our sales team to sell and our fans to enjoy. As we look toward our stadium transition, you will play a vital role in setting up the technical infrastructure for a significantly larger and more complex venue.

Key Responsibilities

• System Architecture & Manifest Management
• Technical Build: Own the end-to-end setup of the ticketing manifest (currently SeatGeek/SRO), including the creation of price levels, hold codes, promotional codes, and inventory blocks.
• Platform Evolution: Lead the technical migration for the club’s transition to a new stadium.
• Yield Management: Actively monitor inventory levels to ensure seats are released strategically to maximize revenue and ensure optimal “house dressing” for broadcasts.
• Non-Matchday Events: Manage the back-end setup and settlement for third-party events, including concerts, stadium tours, and community rentals.
• Access Control & Match Day Leadership
• Gate Operations: Own the technical success of match day entry, including scanner configuration, software syncing, and troubleshooting gate connectivity.
• High-Level Troubleshooting: Act as the final point of escalation for complex ticketing issues on match days, allowing the game day box office staff and sales staff to focus on fan interaction.
• Staff Management: Oversee the hiring, training, and scheduling of part- time match day box office staff.
• Financial Reconciliation
• Settlement: Work closely with the DCFC Accounting team to reconcile daily ticket sales, service fees, and taxes.
• Audit Compliance: Ensure all ticketing transactions are documented and transparent for internal and external financial audits.

Qualifications

• Experience: 2+ years in ticketing operations or box office management (Sports/Live Entertainment required).
• Technical Skills: Deep experience with enterprise ticketing systems (SeatGeek/SRO, Architics, AXS, Paciolan, etc.). You must be comfortable navigating complex database back-ends.
• Financial Literacy: Strong understanding of sales reconciliation and “settling the house” post-event.
• Leadership: Proven ability to manage and oversee a large seasonal staff.
• Collaborative Nature: Must work seamlessly with the Sales team and the Business Strategy team.

This position does not require a valid driver’s license.

Compensation And Benefits

Competitive salary aligned with experience.

Comprehensive benefits including health, and soon, retirement.

Professional growth opportunities within a fast-evolving soccer club on the cusp of significant expansion.

Supervisory Responsibility

This position does not have direct supervisory responsibilities.

Work Environment

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to exchange ideas and information. This is a somewhat sedentary role; however, some filing is required. The position requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Detroit City Football Club LLC is an equal opportunity employer that abides by all Federal, State, and local employment laws.