Analyst Customer Recovery Standards & Programs Full Time NEW

This role plays a key part in supporting the execution and continuous improvement of customer recovery programs within a complex airline operations environment. You will help coordinate cross-functional initiatives that enhance efficiency, compliance, service quality, and customer satisfaction across multiple operational teams. Acting as a central point for process documentation and standardization, you will ensure that updates to policies, procedures, and recovery standards are clearly communicated and properly implemented. The position requires strong analytical and organizational skills to track multiple initiatives, support rollout planning, and monitor program performance. You will collaborate closely with operational, customer support, and training teams to align processes and ensure consistency across the organization. This is a highly collaborative and detail-oriented role ideal for someone who thrives in structured yet fast-paced operational environments.

Accountabilities

• Support the Customer Recovery team in prioritizing projects, managing timelines, and coordinating rollout activities across multiple initiatives.
• Assist in executing cross-functional programs, identifying dependencies, required resources, and tracking project status updates.
• Conduct process analysis with stakeholders to evaluate current workflows, identify improvement opportunities, and support future-state design.
• Develop, update, and maintain Customer Recovery documentation, including manuals, procedures, and policy rollout materials.
• Produce regular reports and dashboards to communicate progress, risks, and performance of ongoing initiatives.
• Partner with training and technical publication teams to update learning materials and operational guides.
• Support the transition of completed projects into operational ownership for ongoing management and improvement.
• Serve as a subject matter contributor for Customer Recovery standards and process alignment across departments.

Requirements

• Bachelor’s degree in a relevant field, or High School Diploma/GED with at least 4 years of relevant experience.
• Minimum 1 year of airline or aviation industry experience.
• Strong project coordination or project management capabilities, including tracking timelines and resources.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, SharePoint).
• Excellent written and verbal communication skills with strong documentation abilities.
• Highly organized with the ability to manage multiple concurrent projects and priorities.
• Ability to analyze processes and translate findings into structured improvements.
• Preferred: experience with Visio or similar flowcharting tools.
• Preferred: 2+ years of airline or operations/project management experience.
• Preferred: PMP certification or equivalent project management training.
• Comfortable working in hybrid environments and occasional travel (up to 10%).

Benefits

• Competitive annual salary ranging from $64,350 to $89,600 depending on experience.
• Comprehensive healthcare coverage and wellness benefits.
• 401(k) retirement plan with company matching contributions.
• Short-term and long-term disability coverage and basic life insurance.
• Employee travel privileges and additional airline-related perks.
• Hybrid work environment combining remote flexibility with office collaboration.
• Structured training and development opportunities in operational and project management skills.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.