Customer Service Representative – Work at Home Full Time NEW

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Customer Service and Telecommunications

Why Consider This Job Opportunity

• Salary range starting at $14.50-$16.00 per hour with 40-hour work weeks
• Comprehensive benefits including paid personal time off, sick time, health/vision/dental benefits, and a 401k plan with matching contributions
• Tuition reimbursement program to support your educational goals
• Opportunity for career growth with a supportive training and leadership team
• Stable and encouraging work environment focused on learning and advancement
• Work remotely from designated states with a flexible schedule

What To Expect (Job Responsibilities)

• Provide exceptional customer service by handling inbound calls regarding wireless account assistance
• Utilize product knowledge to troubleshoot and resolve customer concerns efficiently and empathetically
• Process orders, update accounts, and maintain accurate records while multitasking effectively
• Demonstrate a sales-focused mindset by upselling products and services when appropriate
• Maintain a positive attitude and professional demeanor while navigating multiple systems under pressure

What Is Required (Qualifications)

• Minimum of 1 year of customer service or sales experience, with at least 6 months in a virtual call center environment
• Must have a minimum of 6 months of remote work experience
• Availability for 12 weeks of paid training with consistent 8-hour shifts scheduled Monday to Friday
• Must pass a background screening and be at least 18 years old with a GED or High School Diploma
• Legally permitted to work in the United States

How To Stand Out (Preferred Qualifications)

• Exceptional communication and active listening skills with the ability to build rapport and manage difficult situations
• Proven ability to sell and upsell products/services while maintaining a focus on excellent customer service
• Quick-thinking problem solver with strong time management skills in a home office setting
• Experience in a high-pressure environment while maintaining a positive attitude

#CustomerService #Telecommunications #RemoteWork #CareerGrowth #SalesOpportunities

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners