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Essential Duties & Responsibilities
Customer invoicing and collections
Process vendor setup requests and provide vendor data to clients via custom forms and online portal registrations
Maintain vendor documents such as W-9, W-8BEN-E, and Banking and Remittance Information sheet
Prepare quotes for client procurement to obtain a purchase order
Review sales orders and process approval to bill
Review, respond to, and process client requests regarding their invoice or our vendor setup
Generate invoices and approve to submit to client, process daily invoice batch or on demand submissions
Process credit memos and re-bill sales orders as needed
Generate and deliver accounts statements to clients
Submit requests for refund processing to accounts payable as approved by controller
Manage online portals for submission and status of invoices, and updates to vendor remittance data
Communicate cancellation requests to sales and revenue accounting teams if not in copy
Responding to sales inquiries regarding the status of billing
Follow-up with clients on the status of open invoices
Skills/Knowledge
Positive attitude
Prior experience with NetSuite and Salesforce
Strong Microsoft Excel skills and experience (i.e. Pivot Tables, Formulas, VLOOKUP functions)
Professionalism when interacting with customers
Fundamental knowledge and understanding of accounting for revenue and GAAP accounting
Excellent written and verbal communication skills that translate into proactive updates to management internally and positive interactions with customers
Must be detail oriented and possess strong organizational skills
Self-starter able to manage a significant workload and balance competing high priority tasks
