IT Technician I Full Time NEW

Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns. Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation’s top industrial contractors and earned us the No. 1 spot on ABC’s 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities. For proof, look no further than our strong working relationships and extraordinary workforce.

We have an immediate need for an IT Technician I to join our team in Baton Rouge, LA. The role of the IT Technician I is to provide technical assistance to Turner employees in a friendly, reliable, and dependable manner. This includes but is not limited to processing incidents and requests from start to completion. The employee will utilize a combination of internal and external resources with the sole function of being the main point of contact for these service requests. Exempt role; Reports to the Salary Operations Support Manager; Assigned duties according to specific procedures / work is checked frequently.

Functional Requirements

• Address users in a friendly, courteous, and professional manner at all times
• Answer, evaluate and prioritize incoming voice and electronic customer requests
• Document all information given and received in the service desk application to track calls, emails, walk-ups, and project tasks
• Manage time and assignments efficiently to complete all ongoing projects, tasks, and deliverables
• Load and configure the company standard image on all new and existing computers
• Assist in maintaining an accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system
• Adhere to all company and operations support policies, procedures, and standards
• Advise and instruct end users on the necessary activities to achieve solutions and minimize call back
• Answer users inquire in person and/or via telephone concerning computer issues including hardware, software, and network
• Install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware
• Call hardware and software vendors to request service regarding defective products
• Participate in on-call rotation as assigned
• Perform additional assignments per supervisor’s direction

Qualification Standards

• • Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience
  • Minimum of 6 months experience in an IT Support Role
  • Credentials preferred
  • Must be a customer service minded professional
  • Must possess excellent communication, interpersonal, organizational, and problem-solving skills
  • Post-offer drug/alcohol screen and physical evaluation and background check
  • Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC, and site-specific standards
  • Maintain a current valid Louisiana Driver’s license
  • Meet Operations Support customer service standards
  • Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary
  • Applicant/employee must not pose a direct threat to the health or safety of others in the workplace

Physical Involvement

Employee may be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction.; typing/data entry

Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law.

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