Customer Relationships Full Time

Role Summary

The Customer Relationships Department is responsible for developing, managing, and strengthening AlphaX’s relationships with investors, customers, VIP clients, and strategic partners. The team ensures a high-quality client experience while supporting business growth through proactive engagement and network expansion.

Core Responsibilities

1. Investor Relations

• Maintain consistent, professional communication with all investors
• Provide timely updates on company developments, projects, and opportunities
• Gather feedback to strengthen trust and long-term partnerships

2. Affiliate & Customer Relationship Management

• Manage relationships across all affiliated brands (e.g., AL Homes, Axis Realty, Alera Homes, Hearth & Table)
• Ensure a seamless and positive customer experience across all touchpoints

3. VIP & Strategic Client Management

• Deliver personalized, high-touch service to VIP clients, key investors, and strategic partners
• Strengthen engagement and ensure long-term relationship retention

4. Network Development

• Identify and build relationships with new investors, brokers, partners, and community leaders
• Support the expansion of AlphaX’s referral and business network

5. Customer Experience & Insights

• Develop and manage customer feedback systems, including surveys and satisfaction tracking
• Analyze insights and recommend improvements to enhance client experience

6. CRM & Data Management

• Maintain accurate and organized records of all relationships in the CRM system
• Track interactions, follow-ups, and client lifecycle stages
• Ensure data integrity and usability for strategic decision-making

7. Events & Engagement

• Plan and support investor events, client engagements, open houses, and networking activities
• Strengthen relationships through consistent and meaningful interactions