Member Service Associate Full Time NEW

Location: Raleigh, NC

Pay: $50,000/year

Experience: 1+ year of customer service experience

Type: Full-time; Direct Hire

Greene Resources is seeking a Member Service Associate to join a growing and dynamic team! The Member Service Associate is responsible for supporting service members with day-to-day insurance and account needs. You will handle inbound questions about policies, payments, coverage, and general servicing, ensuring each member receives clear, accurate, and timely support. This role requires strong communication skills, a service-first mindset, and the ability to manage a steady volume of calls and tasks while keeping member experience at the center of every interaction.

What You’ll Do

• Provide unscripted, high-quality service to members via phone, email, and chat
• Handle core servicing needs including billing questions, account updates, and coverage clarifications
• Support members through the claims process by gathering details, validating eligibility, and setting expectations
• Coordinate with partners or contractors to ensure timely resolution
• Document all interactions accurately in internal systems
• Follow open cases through to closure while keeping members informed
• Escalate issues when needed while maintaining ownership of the member experience

We’re Looking For

• Service-oriented professionals who enjoy helping people through moments that matter.
• Strong communicators who can simplify complex information and deliver clear, confident explanations.
• Individuals who remain calm and organized in a fast-paced environment with shifting priorities.
• Problem-solvers who take ownership and follow issues through to full resolution.
• Positive, reliable team players who thrive in collaborative environments.
• People who are process-driven, detail-oriented, and able to learn multiple systems quickly.

Qualifications

• 1+ year of customer service experience
• Strong verbal and written communication skills
• Ability to learn and navigate multiple systems
• High attention to detail and accuracy
• Reliable, organized, and consistent in follow-through
• Service-oriented mindset with professionalism and empathy

Why Join Us

• Robust benefit program including family health and wellness programs, 401K, paid time off, paid holidays and more.
• Career advancement and development opportunities within a rapidly growing organization.
• Supportive and collaborative team environment.
• Branded company gear.

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRPRO