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Job Description
Job Description
The Dispatcher works closely with Transportation and Operations and is responsible for coordinating and overseeing the daily dispatch of airline catering orders, ensuring accurate and timely delivery of food, beverages, and related supplies to meet flight schedules. This role requires close collaboration with production, transportation, and airline representatives to maintain accuracy, efficiency, and compliance with all safety and quality standards.
The Dispatcher works closely with Transportation and Operations and is responsible for coordinating and overseeing the daily dispatch of airline catering orders, ensuring accurate and timely delivery of food, beverages, and related supplies to meet flight schedules. This role requires close collaboration with production, transportation, and airline representatives to maintain accuracy, efficiency, and compliance with all safety and quality standards.
Essential Functions
• Answer incoming calls from customers and pass critical updates to all departments to ensure order accuracy.
• Verify, print, and organize daily dispatch and delivery schedules according to flight departure times.
• Final catering order and final boarding bill for accuracy, completeness, and special requirements.
• Coordinate with production, assembly, and transportation teams to ensure orders are ready and loaded on time.
• Track outbound and inbound vehicle movements, ensuring adherence to delivery timelines and airline specifications.
• Maintain communication with drivers, loaders, and airline representatives to resolve scheduling or delivery issues in real time.
• Record dispatch data such as times, quantities, and discrepancies in dispatch logs or ERP systems.
• Monitor the return of catering equipment, carts, and trays, ensuring proper reconciliation and documentation.
• Interact with third-party security agents in compliance with TSA (Transportation Security Administration) regulations.
• Support continuous improvement efforts in operational efficiency, accuracy, and safety.
• Perform other duties as assigned by the Dispatch Supervisor or Manager.
• Verify, print, and organize daily dispatch and delivery schedules according to flight departure times.
• Final catering order and final boarding bill for accuracy, completeness, and special requirements.
• Coordinate with production, assembly, and transportation teams to ensure orders are ready and loaded on time.
• Track outbound and inbound vehicle movements, ensuring adherence to delivery timelines and airline specifications.
• Maintain communication with drivers, loaders, and airline representatives to resolve scheduling or delivery issues in real time.
• Record dispatch data such as times, quantities, and discrepancies in dispatch logs or ERP systems.
• Monitor the return of catering equipment, carts, and trays, ensuring proper reconciliation and documentation.
• Interact with third-party security agents in compliance with TSA (Transportation Security Administration) regulations.
• Support continuous improvement efforts in operational efficiency, accuracy, and safety.
• Perform other duties as assigned by the Dispatch Supervisor or Manager.
Skills & Qualifications
• Must be at least 18 years of age.
• High school diploma or equivalent (GED).
• Minimum 1–2 years of experience in logistics, dispatching, warehouse, or food manufacturing operations (airline catering experience preferred).
• Strong organizational and time management skills with attention to detail.
• Excellent communication skills (verbal and written).
• Ability to work in a fast-paced, time-sensitive environment and meet strict deadlines.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook) and/or ERP dispatch systems.
• Forklift certification or familiarity with warehouse operations is a plus. Screening Requirements
• Must pass a pre-employment drug test.
• Must be eligible and maintain a TSA (Transportation Security Administration) background check.
• High school diploma or equivalent (GED).
• Minimum 1–2 years of experience in logistics, dispatching, warehouse, or food manufacturing operations (airline catering experience preferred).
• Strong organizational and time management skills with attention to detail.
• Excellent communication skills (verbal and written).
• Ability to work in a fast-paced, time-sensitive environment and meet strict deadlines.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook) and/or ERP dispatch systems.
• Forklift certification or familiarity with warehouse operations is a plus. Screening Requirements
• Must pass a pre-employment drug test.
• Must be eligible and maintain a TSA (Transportation Security Administration) background check.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This position is located in a food manufacturing facility. Dispatchers normally work in the front dispatch office on the loading dock, within the unit. Employees must follow strict sanitation and safety protocols, including the use of personal protective equipment (PPE). Work may take place on wet or slippery surfaces. Schedules may include overtime, weekends, or holidays based on operational needs.
Physical Demands
The physical requirements for this position may include, but are not limited to:
• Standing/Walking: Ability to stand and walk for prolonged periods, often on concrete or other hard surfaces.
• Lifting/Carrying: Frequently lift, carry, push, or pull objects up to 25 lbs. (occasionally more with assistance or equipment).
• Repetitive Motions: Use of hands and arms for repetitive tasks such as packing, sorting, or operating machinery.
• Reaching/Bending: Frequent reaching overhead, bending, stooping, and crouching throughout the shift.
• Manual Dexterity: Use of fine motor skills for tasks requiring precision and coordination, such as operating controls or using small tools.
• Climbing: Occasionally climb ladders or stairs to access equipment or elevated workstations.
• Visual Requirements: Ability to visually inspect products, labels, or equipment for quality and safety standards.
• Auditory Requirements: Ability to hear alarms, machine sounds, and verbal communication in a noisy environment.
• PPE Use: Must be able to wear required personal protective equipment (e.g., gloves, hairnets, earplugs, safety glasses, steel-toe boots) for the duration of the shift.
• Lifting/Carrying: Frequently lift, carry, push, or pull objects up to 25 lbs. (occasionally more with assistance or equipment).
• Repetitive Motions: Use of hands and arms for repetitive tasks such as packing, sorting, or operating machinery.
• Reaching/Bending: Frequent reaching overhead, bending, stooping, and crouching throughout the shift.
• Manual Dexterity: Use of fine motor skills for tasks requiring precision and coordination, such as operating controls or using small tools.
• Climbing: Occasionally climb ladders or stairs to access equipment or elevated workstations.
• Visual Requirements: Ability to visually inspect products, labels, or equipment for quality and safety standards.
• Auditory Requirements: Ability to hear alarms, machine sounds, and verbal communication in a noisy environment.
• PPE Use: Must be able to wear required personal protective equipment (e.g., gloves, hairnets, earplugs, safety glasses, steel-toe boots) for the duration of the shift.
Position Type/Expected Hours of Work
This is a full-time, non-exempt position. Standard hours and days of work may vary based on production schedules and operational needs, including flight schedules. Evening, weekends, and holiday work may be required, as well as occasional overtime.
Travel
No travel is required
Other Duties
Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, and activities associated with the position. Additional tasks may be assigned as necessary, and duties may change with or without notice.
Benefits
Flying Food Group LLC offers a comprehensive benefits package that includes:
• Medical, prescription drug coverage, dental, and vision insurance
• Life and disability insurance
• Accident, critical illness, and hospital indemnity plans
• Flexible spending accounts and employee assistance programs
• Retirement program (401k) with company match
• Tuition reimbursement and pet insurance
• MetLife- Legal Program
• Life and disability insurance
• Accident, critical illness, and hospital indemnity plans
• Flexible spending accounts and employee assistance programs
• Retirement program (401k) with company match
• Tuition reimbursement and pet insurance
• MetLife- Legal Program
