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Leave of Absence Coordinator | ADA Support
Location: Remote (EST)
Duration: 90-day contract with potential for extension
Pay Rate: $22/hr
About the Role: CRG is seeking a detail-oriented and highly organized LOA ADA Support professional for a remote contract role with one of our large clients in North Carolina. This position will support the interactive ADA accommodations process while also assisting with a variety of leave of absence (LOA) administrative and case management tasks. The ideal candidate will have experience managing employee leave or accommodation inquiries, navigating case management systems, and supporting a high-volume HR environment.
About the Company: Our global Fortune 500 client is a world-class food service provider with a strong presence across the nation. Celebrating 30+ years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 300 employees within the last 9+ years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
Key Responsibilities
- Support the interactive ADA accommodations process and related administrative activities
- Manage leave of absence case creation, maintenance, and follow-up tasks
- Maintain and update cases in AbsenceTracker and Helix/ITSM
- Communicate with employees, managers, and internal partners regarding leave and accommodation updates
- Review case notes, track documentation, and ensure records are accurate and up to date
- Research and resolve discrepancies related to leave requests, accommodations, and case information
- Ensure timely, accurate handling of leave and accommodation requests
Qualifications
- Bachelor’s degree (HR or similar) or 3+ years of experience supporting leave of absence, ADA, or HR-related inquiries
- Experience with ADA accommodations or leave of absence case management, as well as employee support
- Hands-on experience with AbsenceTracker and Helix/ITSM required
- Knowledge of ADA, FMLA, and related leave regulations
- Strong communication, organization, and multitasking skills
- Proficiency with Microsoft Office, including Excel, Word, Teams, and Office 365
- Eastern Time (EST/EDT) highly preferred
Category Code: JN007
