HGCY2026

The Training Manager – Sales Operations, is responsible for driving performance improvement across Property Operations teams through training, coaching, and field reinforcement, with a focus on leasing, sales execution, and resident experience.

This role ensures that leasing professionals and on-site teams consistently adopt the skills, tools, and processes required to drive occupancy, leads, and deliver a high-quality customer experience. The role translates business strategy and operational priorities into practical learning, coaching, and reinforcement in the field, supporting onboarding through ongoing development, including leasing fundamentals, sales techniques, operational processes, and career progression.

This position includes 25%-50% traveling to the different properties, including overnight

5+ years of experience in training, coaching, or developing teams within a sales or customer-facing environment

Proven ability to drive performance improvement through training, coaching, and behavior change (e.g., conversion, revenue growth, customer experience)

Strong experience facilitating training sessions, workshops, and/or coaching individuals and teams

Demonstrated ability to identify performance gaps and translate them into effective training solutions

Experience managing projects and leading cross-functional initiatives

Excellent communication, presentation, and facilitation skills

Ability to influence and partner with operational leaders to drive behavior change and performance improvement. Design and manage comprehensive training programs that support adoption and execution of key sales and operational behaviors. Develop structured new hire onboarding programs focused on accelerating time-to-productivity and performance. Create and maintain training materials that reinforce consistent execution in the field. Partner with operations leadership to identify performance gaps and translate them into targeted learning and coaching solutions.

Deliver and coordinate training on leasing fundamentals, sales techniques, objection handling, closing strategies, and lead conversion. Reinforce adoption of standardized leasing processes to ensure consistent execution and performance across properties. Coach teams on prospect journey management, follow-up strategies, and conversion optimization through hands-on engagement. Support initiatives to improve occupancy, traffic-to-lease conversion, and revenue performance through training, coaching and reinforcement.

Perform additional duties as assigned

Background requirements:

Candidates must pass drug screen and background check. (Convictions will be reviewed on a case-by-case basis. However, company policy does not permit the employment of candidates with some classes/@types of convictions.)

Legal authorization to work in the USA.